Associate Manager, Retailer Account Management

About the Team

At Symbiosys, our Retail Partner Success team is dedicated to maximizing the value our top-tier retailers gain from our platform. We achieve this by consistently delivering measurable results through every campaign. Serving as the crucial link between clients, Ad Ops, and Product, we translate business objectives into actionable strategies and valuable feedback that fuels innovation. Our core mission is to foster trusted partnerships, ensure flawless execution, and provide insights that empower retailers to expand their media businesses.

About the Role

As an Associate Manager, Account Management, you will serve as a key partner to our retailers, helping guide them through planning, launch, optimization, and measurement. This role builds on deep campaign management expertise while adding more strategic ownership—supporting larger or more complex accounts, proposing proactive recommendations, and helping refine best practices across the team.

You will collaborate closely with Ad Ops, Product, and Engineering to ensure seamless execution and help surface insights that support retailer and Symbiosys growth. You may also informally mentor junior team members and contribute to evolving our account management processes.

This role reports directly to the Senior Manager of Retailer Success..

You’re excited about this opportunity because you will…

• Serve as a key partner to top-tier retailers, managing campaigns from kickoff to recap with increased autonomy.
• Translate client goals into thoughtful, data-backed strategies that drive measurable results.
• Provide elevated insights and recommendations, helping partners understand performance and identify opportunities for testing or expansion.
• Collaborate closely with Ad Ops, Product, and Engineering to streamline workflows and ensure consistent, high-quality execution.
• Build strong, trusted relationships with retailer partners and uncover opportunities for upsell or deeper engagement.
• Help shape best practices for the Account Management team and support onboarding or informal mentorship of junior teammates.
• Gain exposure to the fast-evolving retail media ecosystem and play a role in how Symbiosys supports partners at scale.
• Gain exposure to the fast-evolving retail media ecosystem and shape how Symbiosys shows up to the market.

We’re excited about you because…

• You bring 4–6+ years of experience in account management, client success, or campaign management in digital media, retail media, or adtech.
• You have hands-on experience managing campaigns across DSPs, retailer platforms, or social platforms, with comfort navigating more complex setups.
• You understand digital advertising KPIs, pacing, and optimization levers and can apply them to build strong recommendations.
• You are proficient in building proposals, managing insertion orders, and working across planning tools and spreadsheets with accuracy.
• You can confidently lead client conversations and communicate clearly with cross-functional teams.
• You stay organized and detail-oriented while managing multiple campaigns and shifting priorities.
• You demonstrate ownership and a proactive mindset—comfortable identifying issues, proposing solutions, and improving processes where needed.
• You’re excited to support the development of junior team members and help elevate the broader Retailer Success function.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity gra