Shop Manager - Hermitage, TN

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

Being the Shop Manager it is your duty to drive your shop’s success, hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator. You will provide leadership for the crew through being the example and providing training as needed. Following set building, health, and Dutch culture standards; remaining compliant in all areas at all times. Creating a platform for finding, defining, and attaining each individual’s compelling future goals.

Job Qualifications

• Must be at least 18 years old to hold this position

• Must have Dutch Bros Shop Lead experience 

• No disciplinary action for the past 90 days, required

  • Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures 

• Must have the desire to become an Operator 

• A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations

• Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations

• Completion and passing of standard background check and MVR required, if applicable

• This position requires driving, when necessary and must have a valid driver’s license

Schedule: 

• This role requires that you have availability to work a minimum of 37 hours per week

• Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

Key Result Areas (KRA)

Ensure that the shop has the right people doing the right things in the right way to deliver a fun-loving mind-blowing experience for every customer:

• Oversee and be responsible for all the employees at your shop: onboarding, hiring, training, coaching and corrective action, terminations etc.

• Ensure the shop is prepared to serve customers each day and that it meets all QA standards

• Maintain good business practices as outlined by management (ex: labor targets, cost of goods, customer experience scores, etc)

• Responsible for ensuring appropriate staffing and creating and posting the shop schedules

Lead, inspire, and develop each member of the crew to achieve our mission:

• Primary responsibility is to model and meet all expectations of all positions under your supervision 

• Attend and/or host shop leadership meetings and monthly shop meetings as determined by your leadership

Teach and prepare the crew to achieve company-wide goals and initiatives:

• Communicate and prepare the crew for all upcoming specials, promotions, standard changes, etc.

• Communicate with your Regional Shop Manager and/or Regional Operator and assist in identifying and remedying problems deserving attention (ex: maintenance needs)

• Be a good teammate and role model

• Know your resources and adhere to all company policies and procedures as laid out in the Employee Handbook

• Other duties as assigned

Levels of Leadership Expectations

Anchor Points

• Committed: All in! Shop Managers have a clear mission and vision. You must be committed to the company and have a desire to grow with Dutch Bros.

• Disciplined: All eyes are on our managers. As a shop manager you must be disciplined. Mentoring and investing into a large number of people is no easy task. Ensure you’re filling your cup and protecting yourself from burnout.

Level-Up Arrow 

Manager Mindset (Patient, Present, and Intentional)

• Patient: If it’s worthwhile, it’s going to take time. Have patience with yourself, others, your goals, and with your expectations.

• Present: Be where your feet are. I