Contract Services Program Manager – Family & Children’s Services - San Francisco Human Services Agency (0923) (151070)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening – December 18, 2024
• Application Deadline – January 2, 2024
• Compensation: $139,594.00 - $178,178.00 Yearly https://careers.sf.gov/classifications/?classCode=0923&setId=COMMN
• List ID: PBT-0923-151070; RTF0151069-01057883

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

1.  Manage the day-to-day workflow of an FCS Program by providing oversight to supervisors.

2.  Act as a point-person for supervisors, analysts or other staff to go to when they have questions or when higher-level decisions need to be made; provide tools and resources for staff to successfully perform asks and duties.

3.  Manage, oversee and/or implement planning activities at an FCS Program at a level which will frame contract development, contract management, policy development, and program implementation.

4.  Oversee and manage all personnel issues by counseling, coaching, mentoring, disciplining staff to ensure employees' performance levels are acceptable and employees are held accountable.

5.  Provide regular update reports to the Program Director to facilitate communication between the Program Director and staff. This role requires attending regular meetings with staff to share essential information, ensuring the effective operation of the Program.

6.  Manage and oversee the implementation of policy and procedures. Verify and ensure staff are following appropriate policy and procedures.

7.  Attend community, City, State, and Federal meetings as needed to share and gather information for the Program. Some meetings may occur out of state, on weekends, or outside traditional work hours.

8.  Address, manage, and resolve both internal and external complaints. Internal complaints may involve work-related issues between staff and supervisors, while external complaints may come from youth, families, or caregivers regarding processes, potential biases, or the quality of services provided by staff.

9.  Lead teambuilding initiatives and boost morale within the team and across the entire office.

10. Review and analyze current data reports on compliance and outcomes.

11. Facilitate data discussions with staff and supervisors.

12. Develop measures of performance as needed to promote good practice and outcomes.

13. Develop and implement guidelines to enhance services for children and families, ensuring high-quality delivery. Provide oversight and accountability for contracted services as necessary.

14. Collaborate across HSA and with partner organizations to achieve agency goals.

15. Collaborate with HR, personnel, and other departments to manage hiring, progressive discipline, and other personnel matters.

Qualifications

1.  Education:  Possession of a baccalaureate degree from an accredited college or university;  

AND

2.  Experience: Four (4) years of full-time professional experience in a public agency, non-profit organization, or private sector, either providing direct client services in child welfare or performing professional duties involving contract analysis, development, administration, or management within the field of child welfare.

Substitution for Experience: Possession of a Master’s Degree in Social Work, OR pos