Business Analyst

Requisition #: 19182
Functional Area:  Business Analysis
Employment Type:  Full-Time
Work Options:  In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid
Work Hours:  Standard Business Hours

Position Summary

As a Business Analyst with J. J. Keller, you will be partnering with business stakeholders and technology teams to analyze, implement and continuously improve business operations through the effective utilization of technology.

 

Business Analysts are embedded in the business units so that they can develop an in-depth understanding of the core business objectives, have visibility to inefficient processes, and recommend solutions that support and enhance those objectives and improve productivity. As a Business Analyst you will achieve autonomous results on projects and issues of low to medium complexity.

Job Responsibilities

• Identifies, analyzes and facilitates the implementation of new and enhanced technology to support area of responsibility:
  • Work with business unit to define business needs, project requirements, system specifications, and deliverables.
  • Coordinates activities and maintains on-going communication with management, technology team, end users, and other stakeholders.
  • Coordinates decisions based on business requirements, system functionality, and best business practices.
  • Participates in system configuration, data conversion, and testing processes.
• Troubleshoots system errors and performance problems so that business needs are met on a timely basis. Provides 2nd level support for help desk calls.  Analyzes trends and develops recommendations to resolve recurring issues.
• Prepares and updates documentation to include functional specifications, testing procedures, end user documentation, technical standard operating procedures (SOP), etc.
• May create and maintain reports and analytics to support the business unit.
• May prepare and conduct end-user training.
• Facilitates timely and thorough system testing for new system implementations and system updates/upgrades.
• Determines appropriate system security profiles in accordance with data security policies and practices.  Audits security access on a regular basis and resolves issues.  
• Actively participates in business process improvement activities to include leading and participating in process improvement events (Lean, Six Sigma, Kaizen, etc.).

Qualifications

 

Experience:

• 2+ years' experience working with software applications related to the specific business area.
• Process or systems analysis experience.
• Project leadership experience a plus.

 

Education:

• Bachelor's Degree in Business or Technology related field
• In lieu of the Bachelor's degree, will consider an additional 4 years of directly related experience.
• Lean, CBAP or PMP certification a plus

 

Computer Skills:

• Excellent computer skills, including Microsoft Office applications.
• Knowledge of software applications related to area of responsibility.
• System implementation and configuration experience a plus.
• Experience with report writing/query tools such as SQL, Crystal, Business Objects, etc.

 

Other Requirements:

• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills.
• Strong technical aptitudes.
• Strong time management skills.
• Ability to manage multiple projects simultaneously.
• Ability to facilitate project teams and work with all levels within the company.

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. Occasional travel to offsite offices, customer sites and/or industry and training events may also be required, depending on assignment.

We Protect People & The Businesses They Run™

 

Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.

 

J. J. Keller History:  November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business – from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.

 

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