Vice President Operations, Time Out Market North America

Title: VP Operations, North America

Location: Boston, Chicago or New York dependent on candidate

Department: Operations

Reporting to: CEO, Time Out Market

Brand Video: Time Out Market_Brand Video_MAR2022.mp4

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences.

Time Out Market is seeking a VP Operations for our North American markets, to support the Time Out Market teams across the Americas and represent the TOM leadership team and the Time Out brand (Philosophy, Ethos, Ethics) in this region with landlords, potential commercial partners, and concessionaires.

The VP Operations TOM Americas will be accountable to the TOM CEO - Operations to ensure an accurate and timely delivery of all agreed KPI’s, and financial targets identified that will support the growth, efficiency and profitability of the Markets.

The VP of Operations TOM North America will work alongside regional stakeholders of the TOM including VP Development, Market General Managers, Commercial and Curation Manager, PR, Marketing Managers, the Legal and Finance teams, and the Project and Design teams.

The VP TOM North America will be expected to travel on a regular basis between the Markets in the USA and Canada to ensure quality standards are consistently maintained. Traveling to prospective future developments may also be required.

Hands-on experience in high volume, multi-location hospitality management and openings is preferred. Food hall and leasing experience preferable but not required.

Responsibilities

• Full P&L responsibility for all existing Markets (and future ones) in the territory and achieve agreed budgeted KPIs.

• Multi-property program implementation and tracking

• Work closely with CEO, TOM FD and GMs in establishing annual outlet budgets

• Develop Landlord and Concession relationships and support GM’s, Commercial Director and CEO as a direct point of contact.

• Work closely with GMs on capex spend requirements for each Market for yearly financial budgeting and implementation at local level within agreed budgets

• Operational implementation of all cost saving measures – also help GM’s in identifying cost saving opportunities at OPEX level.

• Implement operationally the results of the selection of the delivery operator on all US sites.

• Support the delivery of monthly marketing and quarterly plans, working closely with the Head of Marketing, PR teams, GMs and Marketing Managers to ensure it is produced and implemented in a timely manner, addressing all specific needs of a particular market.

• Regular catch ups with human resource teams in North America on local employment laws and ensuring the business is protected.

• Same for local implementation of maintenance and preventive maintenance, health and safety, food, hygiene and licensing regulations.

• Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business.

• Together with the Commercial Manager, Americas:

• Negotiate all initial concession agreements with new vendors in a timely manner.

• Review, improve and implement all concessions/vendors/partners/3rd party head of terms and contract.

• Work with local teams to understand their future needs for vendor changes and have options available.

• Work with the vendors and the General Managers for final menu selection, pricing strategy, and ongoing changes requests.

• Communication with all vendors/partners/concessions to discuss renewals at least 3 months ahead of contract expiry.

• Communicate in a timely manner with all internal and external stakeholders to achieve business objectiv