Clinical Supervisor II

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $98515.56 - $103700.59 Per Year

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Clinical Supervisor II will oversee clinical and casework services performed by the multi-disciplinary case management team. Provides the supervision of registered AMFT/ACSW needed for licensure of subordinate clinicians/case managers, as per BBS rules. Primary clinical advisor to the Program Manager. Reporting to the Program Manager, the Clinical Supervisor II performs the following specific duties:

DUTIES AND RESPONSIBILITIES

• Supervises the designated licensed and/or registered therapists, case workers and other clinical staff
  • Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII and CARF standards
  • Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, supervises and conducts interventions, assists clients to meet the agreed upon goals.
• Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State policy and regulations
• Evaluates the quality of services provided compared to clinical best practice guidelines.
  • Processes, analyzes and reviews critical Incidents involving program participants.
  • Plans and provides training on relevant topics to clinicians, participants and organization staff.
• Prepares Incident Reports, in concert with local authorities as needed, performs follow up as needed; facilitates support groups and client participation
• Network and communicate with referral agencies and community resources, as well as family members and natural supports, facilitates clinical admissions as warranted to expedite services
• Participates and assists with outreach events, meets regularly with funder as required by contract
• Provides BBS required supervision and reporting of subordinates seeking licensure.
• Reviews case records for accuracy, consistency, and conformity with laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
• Create and work within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
• Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
• Participates in and conducts in-service training programs and staff development activities
• Provide quality assurance of documentation and ensuring that case managers’ monthly contacts assist the agency with meeting its billing goals
• Co-sign all notes of non-clinical/non licensed employees within the relevant database system or other internal noting system
• Other tasks as may be assigned by the Program Manager

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• Oversee clinical case management services, ensure adherence to VOALA, State and Program policy, regulations and law
• Evaluates quality of clinical services delivered, plans training to improve services
• Provides BBS required supervision of registered AMFT/ACSW
• Reviews case records, ensures accuracy and compliance with VOALA and ODR policy, regulations and law
• Builds case management team, and supporting staff to e