Claims Director, Casualty (Remote, US)
OpenlyAbout the role
Why Openly
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
The Openly Difference
We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.
- The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
- The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
- The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.
Welcome to your next adventure.
At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.
- Integrity
- Empathy
- Teamwork
- Curiosity
- Urgency
We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.
We're committed to Diversity, Equity, & Inclusion
We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.
Position Overview
Openly is seeking a visionary Claims Director to design, implement, and lead our new Auto Casualty Claims Team. Your mission will be to redefine the handling of complex casualty claims, pushing the boundaries of efficiency, fairness, and policyholder satisfaction within the industry. This role will also lead the Property Liability and Litigation team. This pivotal role reports directly to the VP of Claims.
Strategic Responsibility
You will be accountable for optimizing the entire Auto Casualty claims handling process. This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury. You will be responsible for building this critical claims process infrastructure from its very inception.
Core Responsibilities:
- Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
- Designing the foundational structure and processes for all Auto and/or Casualty claims.
- Contributing to the development of the operational strategy and vision for the Openly Claims organization.
- Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
- Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
- Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
- Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
- Providing policy and claims feedback in collaboration with the Insurance Product team.
- Representing Openly at claims industry events and forums.
- Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
- Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.
Qualifications:
- Minimum of 10 years of progressive leadership experience in prop
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