Aladdin Client Experience, Associate

About this role

Required Experience:

2+ years of experience in financial services, with a focus in one of the following product areas:

• Performance attribution
• Trading Order management (OMS) or electronic trading systems (EMS)
• Investment Compliance
• Post Trade Operations and Trade Booking workflows
• Security Analytics – Securitized/Mortgages
• Credit and Market Data
• Cloud-Base Data Warehouse
• Vendor Reference Data

 

Purpose and Scope:

The Product Expert team is seeking to hire a technical, experienced support expert to accelerate the user experience and support model of a fast-growing business. The person will be a member of the Product Expert team within Aladdin Client Experience, focusing on one of the product areas listed above, and partnering closely with the broader business to solve complex technical inquiries and partner with other product teams to help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to drive and improve platform supportability and stability by partnering on strategic tooling initiatives.

 

Key Responsibilities:

• Engage with Aladdin users on product-specific workflows, product, process and service
• Drive support initiatives by engaging regularly with development teams
• Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
• Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
• Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects
• Analyze client inquiry trends using data and user feedback and implement solutions to improve
• Identify function gaps and areas of strategic improvement from a product perspective
• Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
• Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
• Develop skills to become technically proficient in all workflows within the product team
• Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
• Partner with Engineering & SRE on Proactive Monitoring & Telemetry as Product SME to avoid and resolve critical incidents quickly and avoid disruption of service
• Act as Product SMEs and Solution Architects by partnering with key users and high priority clients and consult their client teams to address complex compliance challenges and gain deeper workflow & product knowledge

 

Desired Qualifications

• In-depth technical understanding and knowledge of the investment compliance role in the investment lifecycle
• 2+ years in a client or vendor facing support role
• Previous knowledge and experience in OMS, EMS and FIX support
• Linux/Unix knowledge is preferred but not required
• Ability to work in a fast-paced environment with high self-assurance, positive demeanor and drive
• Strong presentation skills and ability to tailor approach to all corporate levels
• Outstanding communication and interpersonal skills
• Technically proficient, experience in diagnosing root cause and ability to problem solve
• Experience in the creation of automation tools and support tooling experience
• Experience with Python, Java, REACT, or any other relevant coding languages

 

 

For New York, NY Only the salary range for this position is USD$115,000.00 - USD$147,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

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