Area Manager, In-Home Division (Location: VA, NC or SC)

Employment Category

Regular, Full-time

Travel Requirements

Moderate (15-30%)

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Monitors and manages the Technician Team Lead and Technician performance, ensuring adherence to operational processes and service protocols
• Oversees the profit and loss for assigned area, ensuring financial targets are achieved or exceeded
• Partners with regional management team to align field operations with regional goals and improve overall performance
• Partners with the data team to analyze return on investment (ROI) of operational processes and improvements
• Tracks key metrics such as technician completes per day, recall rates, service quality, and customer feedback, and report findings to senior leadership
• Manages operating expenses, analyzes technician-related costs, and ensures alignment with financial plans and targets
• Implements new processes to bridge gaps in technician performance, service quality, and overall operational efficiency
• Identifies process inefficiencies and implements changes to optimize operational workflows, reducing waste and increasing productivity
• Ensures timely billing and collection of revenue, minimizing revenue leakage and enhancing financial performance
• Oversees field training effectiveness for assigned area, assesses post-training performance, and implements ongoing improvements for technician effectiveness
• Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates

JOB REQUIREMENTS:

• Bachelors Degree
• 5-10 years of related experience
• Valid Driver License for the State of employment
• Up to 25% travel
• 18 years of age or older

REQUIRED SKILLS:

• If no Bachelor's degree, previous technician and supervisory experience required
• 5+ years of experience in field management, operations, or related roles (preferably in a virtual environment)
• Excellent communication and collaboration skills
• Experience with KPI tracking, process implementation, and continuous improvement initiatives
• Experience managing and developing a large field team
• Strong analytical skills and experience with performance metrics and ROI analysis

PREFERRED SKILLS:

• Advanced knowledge of operational efficiency strategies and process improvement methodologies (e.g., Lean, Six Sigma)
• Experience in the service industry, with an emphasis on technician management and customer service

Job Function

Field Management

Years Experience

5 - 10 Years Experience

Country

United States

Location City

Linthicum Hts

Work-In City

Virginia, South Carolina, North Carolina

Work-In State

REMOTE

Work-In Postal Code

REMOTE

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#IHCorporate

Company Brand

Sears Home Services

Compensation Range

85-90k

Additional Compensation Explanation

N/A