Amgen Case Manager/PAP - Tezspire Together

Career Category

Value and Access

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Amgen Case Manager/PAP - Tezspire Together

What you will do

Join an incredible team that’s redefining Amgen’s patient support programs. In this vital role, you will be handling industry leading transformation of our overall patient support offerings. This is a unique opportunity to work on a dynamic launch brand, gain portfolio product experience, and help build a new best-in-class patient support program.

Amgen is an innovative organization with a powerful sense of shared purpose toward our mission: to serve patients. Within Patient Access, we will provide you the capabilities, resources, and rewards of a global enterprise, entrepreneurialism and verve that marked our early days as a biotechnology pioneer. We encourage our team members to have fulfilling and meaningful careers through exciting assignments, career development, and valuable opportunities!

The case manager assists in enabling access to progressive therapies that improve the health and well-being of individuals with treatable diseases. You will interface closely with patients, HCP offices, and insurance companies to remove barriers and enable patients to begin therapy faster. This will frequently involve in engaging directly with health care professionals to establish options for financial assistance / reimbursement by navigating complex benefit programs in an increasingly complicated payor landscape. Of utmost importance are: (a) the need to engage empathetically with partners and stakeholders (b), attention to detail and the ability to ensure a high quality of data integrity when interacting with supporting technologies, and (c) a self-starting demeanor and desire to problem solve by leveraging lessons learned and best practices. In depth training will be provided to arm you with the skills that will make you successful in this role. Looking for individuals who can learn and follow standard operating procedures (SOP’s).

Let’s do this. Let’s change the world. In this vital role you will provide support to patients and partner with HCP and insurance companies to transform Patient Access.

• Understand and adhere to government regulations and company policies
• Verify benefits for each patient and assist with copay, prior authorization and reimbursement issues
• Maintain positive rapport
• Handle inbound and outbound calls from HCP’s and patients and enter all appropriate data into the system
• Compile and analyze data regarding reimbursement trends to assist with continuous improvement efforts
• Work with both commercial and government payors
• Interact with pharmacies to expedite a positive patient experience

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The transformational professional we seek is an advocate with these qualifications.

Basic Qualifications:

Master’s degree

OR

Bachelor’s degree and 2 years of Customer Service/Call Center experience

OR

Associate’s degree and 6 years of Customer Service/Call Center experience

OR

High school diploma / GED and 8 years of Customer Service/Call Center experience

Preferred Qualifications:

• Current Tezspire customer representative experience preferred
• Proven experience working in a regulatory environment and experience with timely adverse event reporting
• Proven experience working with both commercial and government payors
• Experience with interacting with pharmacies to expedite a positive patient experience
• Strong communication skills and a collaborative spirit to build relationships
• Possess a strong “can do” attitude and demonstrated follow through and problem-solving skills
• Attention to detail and ability to prioritize work
• Able to remain agile with multiple plan d