Medical Background and Public Records Investigator

About Us:

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

Job Description:

Job Title: Medical Background and Public Records Investigator

Position Summary:

Bosco Legal Services, a Magna Legal Services company, is seeking a Medical Background and Public Records Investigator to join our investigations team in Riverside, CA. This on-site role supports litigation efforts by identifying medical facilities where individuals involved in lawsuits may have received treatment. The information gathered is critical to our clients and their legal cases.

This position involves extensive cold calling, establishing a strong phone presence, follow-up communication, persistence, and professionalism. Candidates must demonstrate strong attention to detail, the ability to multitask in a fast-paced environment, and comfort working both independently and as part of a team. Reliability, punctuality, and excellent communication skills are essential.

We are open to training candidates in public records research, especially those with experience in call centers or high-volume phone work. The ideal candidate is resourceful, proactive, and capable of thinking outside the box to locate hard-to-find information, often asking, “What other method or avenue can I explore?”

This role offers opportunities for growth and the potential to work toward obtaining a California Private Investigator’s license under the guidance of experienced professionals.

Please note: This role may involve reviewing sensitive or graphic materials—including photos, reports, and videos—as we frequently collaborate with law enforcement agencies. Candidates should be comfortable handling emotionally challenging content.

Key Responsibilities:

• Taking inbound and outbound calls at large volumes from businesses (i.e., medical offices, law enforcement agencies, county recorders offices, medical examiners, etc.), including cold calls
• Researching facilities using provided resources
• Composing emails to send to our clients.
• General data entry, updating files, and scanning documents.
• Working as a team to coordinate efforts to complete projects within tight deadlines

Qualifications:

• An associate’s degree is preferred.
• At least 1 year of general clerical work experience in an office setting is strongly preferred, and preference will be given to candidates with relevant experience to include heavy phone calling responsibilities (i.e., working in a call center, as a receptionist, etc.)
• Strong written and verbal communication skills.
• Proficient with Microsoft Office programs.
• The ability to type at least 30 wpm and strong note taking skills.
• Knowledge of the varying types of medical and law enforcement agencies.
• Knowledge of HIPAA (the Health Insurance Portability and Accountability Act), preferred.

Compensation: USD $19.00 - $21.00 per hour