About the role
<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h4><strong>Your Impact </strong></h4> <h4>Join Axon’s Enterprise Professional Services team and help large, complex organizations unlock the full value of Axon’s technology ecosystem. In this role, you will support Enterprise customers across multiple Axon products, including Fusus, helping them address meaningful operational challenges through scalable, integrated software solutions.<br><br>As a Business Analyst, you will partner closely with Enterprise customers to understand their needs, translate those needs into clear requirements, and support successful implementations across multiple platforms. You will operate effectively in complex environments, take ownership of your work, and collaborate with customers and internal teams to drive adoption, efficiency, and measurable outcomes. This role is well suited for someone who is motivated by impact, works well under pressure, and values teamwork and accountability.</h4> <h4><br><strong>What You’ll Do </strong></h4> <h4>Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, or Sterling metro areas). This role follows a hybrid schedule with onsite collaboration Tuesday through Friday and remote flexibility on Mondays, unless an approved accommodation is in place.<strong><br><br></strong>Travel: Up to 20%<br>Reports To: Manager, Professional Services<strong><br></strong></h4> <ul> <li>Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.</li> <li>Lead discovery sessions with Enterprise customers to understand business processes, operational goals, and system considerations across multiple stakeholders.</li> <li>Translate customer needs into clear, structured business artifacts, including functional requirements, user stories, workflows, and process documentation.</li> <li>Partner with Project Managers, Solution Architects, and Product teams to support the design and delivery of multi-product solutions.</li> <li>Work with customers to configure Axon software solutions in alignment