Customer Onboarding Manager

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Our Customer Onboarding & Integration team is responsible for working across the enterprise to ensure that as an organization we deliver on the company’s growth commitments, including on both organic and inorganic growth. The Customer Onboarding Manager is an integral role in ensuring consistent value delivery to new customers. The Customer Onboarding Manager reports directly to the Deployment Leader of a new customer onboarding campaign, responsible for onboarding new customers onto the R1 operating system. The Customer Onboarding Manager is a growth role, suited for high-potential candidates that could be developed to take on the Deployment Lead role in the future, specifically for large, strategic, transformational partnerships typically spanning the entire end-to-end revenue cycle continuum. Due to the strategic importance of such customers, the Deployment Lead and Customer Onboarding Manager are high visibility roles amongst the R1 and customer executive teams.   

The successful candidate must have demonstrated a strong work ethic with a positive attitude and desire to learn new skills, including developing a cross section of deep operational and relationship management skills. 

In this role, the successful candidate will be a highly motivated individual who is solutions oriented, has strong teamwork skills and excellent communication skills. This is an exciting opportunity for anyone looking to deepen their existing talents and further develop new expertise that will position them as a true utility player within the healthcare space.  

Responsibilities: 

• Executing against key deliverables, working with a large (~100 person), cross-functional team to successfully onboard new customers onto the R1 operating system 
• Anticipating and mitigating project risks; serving as an escalation point to remove barriers, putting our collective teams on a glide path to success 
• Monitoring and tracking all aspects of the customer onboarding including key milestones, deliverables and timelines 
• Frequently providing updates on work progress, obstacles and overall performance with focus on execution and progress towards delivery 
• Driving cross-functional alignment across both R1 and the customer organization 
• Developing deep operational expertise and understanding of R1’s business model and pricing mechanics 
• Building strong, enduring relationships across the customer enterprise 
• Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor) 
• Delivering Year 1 proforma expectations, including both cost and performance targets 
• Demonstrating a growth, solutions-oriented mindset and instilling a spirit of goodwill and collaboration across all teams 

Required Qualifications: 

• Highly motivated individual with the relentless pursuit of excellence 
• Detail-orientated and ability to operate in a fast-paced environment 
• Proven track record of successful revenue-driving partnerships, creative problem solving, and effective relationship management 
• Collaborative and able to cultivate highly effective teams / teamwork 
• Highly effective communicator  
• Strong relationship management skills 
• Very comfortable operating at the highest levels both internally and externally 
• Extremely organized with ability to effectively manage multiple, time-sensitive projects and competing priorities 
• Ability to perform responsibilities with minimal supervision, exercising discretion and independent/sound judgment, while excelling in a fast-paced, results-oriented environment 
• Strong PowerPoint skills with ability to communicate with impact and ability to create executive-level, commercial-grade presentations to articulate value creation, risks, issues, etc. 

Desired Qualifications: 

1-5 years of management and/or operations experience, preferably in revenue cycle operations 

Strategic thinker with strong business acumen and analytical skills 

Sympathetic to the needs of the customer 

For this US-based position, the base pay range is $70,921.24 - $114,234.05 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%