Director-Trust & Safety Global Wellness (Remote role)

Job Title:

Director-Trust & Safety Global Wellness (Remote role)

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We’re seeking a dynamic and strategic clinical leader to deploy, scale, and evolve the global wellness strategy within Trust & Safety at Concentrix. 

As the Trust & Safety Global Wellness Leader, you’ll shape the operational strategy and framework that supports the mental health, resilience, and overall wellbeing of our workforce across multiple regions. You will partner closely with senior executives, operational leaders, and psychological health professionals to deliver a best-in-class support model that ensures our people can perform sustainably in a high-impact environment.

This role demands a rare mix of operational excellence, empathetic leadership, and data-driven decision-making. You’ll be responsible for translating global wellbeing ambitions into actionable delivery plans across regions, ensuring consistency, scalability, and measurable impact. You’ll play a pivotal role in creating an environment where employees who protect our online community can thrive: mentally, emotionally and professionally. 

In this role you will be a subject matter expert and able to provide thought leadership in the areas of psychological health, wellbeing engagement and overall employee health in the workplace. You’ll collaborate with stakeholders to create effective strategies and action plans that raise awareness, educate and drive employee wellbeing, enhance mental health and keep people engaged. Close collaboration will be required with leaders throughout the organization to identify areas of opportunity in hiring, training, and policy, among others.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Strategic Leadership: Define and lead the global wellbeing and resilience strategy for Trust & Safety, aligning regional delivery with global objectives and business priorities.
• Operational Excellence: Build and oversee the operational systems, governance structures, and performance frameworks that enable seamless, high-quality delivery of wellness initiatives across multiple regions and geos.
• Team Leadership: Develop, mentor, and inspire a high-performing global team, fostering collaboration, inclusion, and a shared sense of mission across regions.
• Stakeholder Engagement: Act as a strategic advisor to senior Trust & Safety, Client Success and People Solutions leaders, building strong relationships with internal stakeholders and cross-functional partners.
• Diversity and Inclusion: Ensure programmes are locally relevant yet globally coherent, with attention to regional regulation, culture, and workforce needs.
• Data and Insight: Evolve and deploy a robust measurement framework to evaluate programme performance, engagement, and impact. Use analytics and insights to guide decision-making and continuous improvement.
• Operational Efficiency: Identify opportunities to streamline processes, enhance systems and automation, and create scalable tech-led solutions that support sustainable growth.
• Risk & Compliance: Maintain global standards of privacy, safety, and risk, ensuring ethical and compliant wellbeing operations across all markets.
• Thought Leadership: Champion wellbeing innovation in Trust & Safety, staying ahead of emerging trends in workforce resilience, psychological safety, and crisis response.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• 7+