Senior Principal Outbound Product Manager, App Engine

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team:

We are seeking an exceptional Senior Principal Outbound Product Manager, App Engine in the US to own customer adoption activities associated with ServiceNow’s GenAI offerings focused on transforming the way users build with the Now Platform. This collection of GenAI capabilities is known as “Now Assist for Creator.” 

This Senior Principal Outbound Product Manager, App Engine role will focus on the success of our customers via the adoption of our GenAI “Now Assist for Creator” capabilities, including a strong representation of the voice of the customer to internal stakeholders. You will play a crucial role in helping customers adopt ServiceNow’s latest GenAI offerings by aligning our expanding array of solutions to customer specific business priorities. This direct customer interaction will help us gain deeper insight into product quality and direction of our roadmap, offering critical insights to our product and engineering teams.

In this role you can expect a high degree of collaboration with multiple cross-functional teams (e.g., inbound product management, engineering, product success, solution consulting, customer outcomes, etc.).

What you get to do in this role:

• Develop a deep understanding of our top GenAI customers, including use cases, gains, pains, and their success outcomes
• Support high profile customers as they adopt ServiceNow’s latest Now Assist for Creator GenAI offerings
• Represent the voice of the customer to influence product quality and roadmap direction
• Attain a high level of technical acumen with ServiceNow’s GenAI capabilities
• Lead early access initatives to validate forthcoming product capabilities
• Develop high-quality technical enablement content that describes the differentiating value of product innovation with Now Assist for Creator products and facilitates adoption at scale
• Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
• Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
• Own community presence and adoption oriented content for the solutions
• Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
• Lead and influence cross-functional teams to accomplish our goals

Qualifications

To be successful in this role you have:

• Bachelor's or master's degree
• 7+ years of total customer-facing experience in product management, presales consulting, technical business development, or management consulting at an enterprise software company or SaaS company (preferred)
• 7+ years of experience in a field pertaining to application development
• 3+ years technical experience working with the ServiceNow platform
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner,