Sales Support Manager - AD Systems - Remote US

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Sales Support Manager – AD Systems – Remote USA

Sales Support Manager

The Sales Support Manager performs numerous functions that are vital in the maintenance of smooth operations within the Sales Department. This position performs support duties for AD Systems/Unicel Regional Sales Managers which may include customer contact, fielding calls, answering questions via email and phone, and contacting clients and architects to resolve project issues, supporting the sales team in obtaining documentation and following up on project quotes. The Sales Support Manager is also responsible for ensuring CRM is updated to accurately reflect open vs. ordered opportunities.

Remote:

At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That’s why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you’re working remotely or collaborating in person, we’re committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance.

While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company’s discretion.

Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

What You Will Do:

• Direct the general flow of daily activities, prioritizes multiple tasks simultaneously and determines modifications, based on quote activities, workloads, customer and Territory Manager requests, and administrative duties.

• Generate reports from CRM and other sales tools to assist sales team with execution.

• Follow up on quotes at designated dollar threshold or with selected accounts for Unicel or AD brands

• Distribute and create reports on inbound e-mails, inquiries, CAD & BIM requests to aid lead follow up and tracking

• Act as point person for support to outside sales team and triage inbound sales inquiries. Provides product documentation support to Allegion and AD/Unicel sales and customers

• Mine data to find key personnel at architects, general contractors, end-users for sales enablement

• Assist in reach-outs for architectural lunch & learns and presentations · Help identify prospect projects thru Build Central, Speclink, Masterspec & Dodge

• Assist sales team with obtaining interdepartmental updates from project management, engineering or production

What You Need to Succeed:

• High School Diploma Required, Bachelor’s preferred

• Minimum of (4) years of related experience in Sales, Manufacturing or Construction Industries.

• Strong communications and customer service background with supervisory experience is preferred

Why Work for Us?

Allegion is a Great Place to Grow your Career if: 

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 

• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

Why Work for Us?

Allegion is a Great Place to Grow your Career if: 

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.

• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with u