Senior Customer Success Manager

Senior Customer Success Manager – U.S. Enterprise Accounts

Are you passionate about driving client success in the dynamic world of social and video commerce? Join Bambuser and help the worlds most exciting brands connect with their customers in innovative ways through our award-winning virtual commerce platform.

About the Role

As a Senior Customer Success Manager, you will build and nurture long-term relationships with U.S. Enterprise clients. Acting as a trusted advisor, you’ll guide them in achieving their business goals while identifying opportunities to grow their partnership with Bambuser. You’ll collaborate closely with cross-functional teams to ensure client satisfaction, retention, and revenue growth.

What You’ll Do

You’ll play a pivotal role in supporting clients’ live video shopping journeys by:

• Acting as a strategic partner, offering insights and strategies tailored to clients’ video commerce and ecommerce goals and best practices

• Developing detailed business plans with clear goals, timelines, and success metrics

• Delivering impactful presentations, such as Quarterly Business Reviews (QBRs), to align objectives and demonstrate measurable results

• Providing hands-on training to help clients maximize the value of Bambuser’s tools and solutions

• Monitoring account health, addressing challenges proactively, and identifying growth opportunities

• Collaborating with Sales during onboarding, renewals, and upselling to ensure a seamless client experience

• Documenting key activities and insights in Salesforce to maintain a comprehensive view of account status

You’ll also contribute your expertise to internal process improvements for onboarding, customer adoption, and overall client success strategies.

Who You Are

We’re seeking someone with a proven track record in managing Enterprise client relationships and delivering measurable results. You should have:

• 5+ years of experience in SaaS and/or eCommerce, including 3+ years in customer success or client strategy roles

• The ability to manage senior-level stakeholders and build strong, strategic relationships

• Expertise in creating and delivering data-driven presentations (e.g., QBRs) that demonstrate business impact

• Strong problem-solving, analytical, and creative thinking skills

• Proficiency with customer success platforms like Salesforce or similar CRMs

• A collaborative, proactive approach to achieving client and team success

Preferred Qualifications

• Familiarity with eCommerce platforms such as Shopify or Salesforce

• Experience with social media strategies, live streaming, or audience engagement techniques

This is Bambuser

Bambuser is a pioneering company in virtual commerce technology, playing a key role in driving customer engagement and sales for some of the world’s largest brands and retailers, such as Audi, Viktoria Beckham, Sonos, LVMH among many others.

Founded in 2007, Bambuser has been at the forefront of live streaming technology, and in 2019, it revolutionized the industry by launching interactive eCommerce solutions. This quickly made Bambuser the platform of choice for businesses worldwide. By making video shoppable, Bambuser has created a new era in virtual retail, consistently innovating and providing cutting-edge solutions to its global clientele.

Bambuser is proud to be an equal opportunity employer, valuing diversity and inclusivity.