Jobs and Careers

Sr. Director, Governance Operations

UKfull_timeVerifiedPosted 10 Sept 2025

💰 $250,000/yr($173,000/yr – $250,000/yr)

About the role

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview

We are seeking a dynamic Senior Director, Governance Operations focused on product and growth initiatives across our entire Governance product portfolio that accelerate customer acquisition, expansion, and retention. Sitting at the intersection of strategy, product, marketing, sales, and customer success, this role requires a systems thinker who can distill complex product capabilities into market-winning strategies, partner with business leaders to identify areas of business weakness and opportunities, deliver with operational precision, connect the dots between cross-functional teams.

Reporting directly to the General Manager of the Governance business, this role will lead the strategy and operations initiatives for our Governance solutions. This role will collaborate closely with cross-functional teams, including Product Management, Product Marketing, Sales, Customer Success and our other business units, to identify key growth levers, optimize customer journeys, and scale successful client engagement strategies.

Playing a pivotal role in shaping the future of our portfolio, this is a unique opportunity for a growth-minded leader who thrives in fast-paced environments and is passionate about using data-driven insights to unlock market potential.

Key Responsibilities

Strategic Leadership & Vision:

Support the GM and Product Leaders in developing comprehensive go-to-market and market entry strategies across our entire software portfolio and all market segments (SMB, mid-market, enterprise), industries and geographies. Partner with cross-functional teams to execute strategies & drive impact
Develop comprehensive business cases for major strategic initiatives and capital investments, including market opportunity assessment, competitive analysis, financial modeling, and risk evaluation to support executive decision-making
Identify and evaluate corporate development, strategic partnership, and business development opportunities aligned with growth objectives, partnering with our corporate development team on deal evaluation and integration planning
Conduct ongoing competitive benchmarking and industry trend analysis to identify emerging market opportunities, competitive threats, and strategic positioning gaps that inform product roadmap and go-to-market decisions
Partner with cross-functional teams to lead annual and quarterly strategic planning processes, including market assessment, competitive positioning analysis, and strategic priority setting across the Governance business unit
Drive AI-first initiatives by identifying opportunities to integrate AI into product and GTM strategy to deliver superior market insights and accelerated decision-making

Go-to-Market Excellence:

Contribute to P&L planning and forecasting processes, providing market-driven insights to support revenue targets and investment decisions
Partner cross-functionally on pricing strategy optimization and revenue model innovation initiatives to maximize market penetration while driving su