GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

340b Contracted Pharmacy

Overview of Position:

The Clinical Pharmacy Services Technician will work closely with patients, pharmacists, and clinical staff to deliver a full continuum of medication support by utilizing various tools and applications.

ESSENTIAL DUTIES
1.    As a member of the clinic teams, work seamlessly alongside clinicians and clinical pharmacists to serve patients both face-to-face and over the phone.
2.    Provide exceptional care to all patients, interact with patients in a professional manner and support appropriate workflows for the provided service.
3.    Be the patient’s advocate, ensuring the patient receives the best service possible.
4.    Ensure that patients remain adherent with medication regimens, medication adherence check-ups, secures refills and prior authorizations for prescriptions.
5.    Recognizes and respects diversity of patients and their beliefs and treats them accordingly.
6.    Answer, resolve and triage all inquiries.
7.    Process transactions through the pharmacy software system for both primary and secondary insurances.
8.    Perform refill tracking and reminder calls under the supervision of a pharmacist.
9.    Resolve insurance related issues, including prior authorizations, and assist patients with various forms of financial assistance that may be available.
10.    Ensure appropriate documentation is completed in all required systems/tracking mechanisms.
11.    Manage, organize, and update relevant data using database and spreadsheet applications.
12.    Uses and refers to appropriate references when needed.
13.    Apply observations and make recommendations to improve operational processes, to increase productivity, quality, and customer satisfaction.
14.    Identify trends, resolve problems, recommend improvements, implement change when needed.
15.    Takes direction from pharmacist in charge and leadership and provides constructive criticism when appropriate.
16.    Takes ownership of problems and assists other employees with problem solving.
17.    Reports to pharmacist, manager, or director any problems or potential problems with employees or patients.
18.    Actively participate in process improvement initiatives.
19.    Act as a value-added business partner to stakeholders throughout the organization.
20.    Participate in educational opportunities; read professional publications; maintain networks; and participate in professional organizations.

Addendum 1 (Clinic Based)
In addition to the essential duties listed on the clinical pharmacy services technician job description, a clinical pharmacy service technician that is expected to work directly within a hospital department or work directly with a hospital department will have the following additional duties:

1.    Educate prospective pharmacy patients on how the health system serves patients and improves their overall care.
2.    Coordinate outpatient retail and specialty prescription medication needs.
3.    Grow the patient population for the system owned pharmacies.
4.    Provide guidance and training to other clinical pharmacy services technicians to ensure smooth operations and superior patient care and satisfaction.
5.    Monitor to ensure prior authorizations and patient assistance are being completed properly and timely.
6.    Monitor the staff from the various clinics to ensure satisfaction with pharmacy services and staff.
7.    Identify medications requiring specialty storage and/or handling such as hazardous medications and/or refrigerated/frozen medications to ensure proper procedures are followed.
8.    Identify supplies necessary for select medications such as sharps containers, needles/syringes, pen needles, alcohol swabs, Band-Aids.
9.    Schedule refills, deliveries, and pickups in the most efficient and cost-effective manner.
10.    Participate in educational meetings provided by drug manufacturers.

Addendum 2 (Administrative)
In addition to the essential duties listed on the clinical pharmacy services technician job description, a clinical pharm