Administrative Office Support

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Job Summary:  Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as working with team members within the Sales & Marketing Department. Receive, investigate, and respond to all customer inquires regarding shipments, products, and complaints. Input phone/fax/mail/EDI orders and relative data into the computer by performing the following duties. Support Finance and Supply Chain departments as needed with various tasks. Other duties may be assigned to meet business needs.

Essential Duties/Responsibilities includes the following:

• Talk with customers by phone concerning orders, returns, shipments and products, including unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Receive and process orders via phone, fax, email, mail and EDI
• May be asked to create all documents necessary for shipment of orders
• Call customers when necessary to advise shipments delay and/or information necessary to process orders
• Maintain promise dates and when necessary, advise suppliers/customers of changes or discrepancies
• Follow up on Sales and POs to ensure delivery by specified dates
• Confers with production, shipping, suppliers, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
• Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Receive customer returns and make arrangements for inventory adjustments
• Supply customers with brochures, MSDS sheets, price quotes, product questions or direct them to the person that is able to assist them
• Creates and maintains various reports relating to sales, sales orders, backLOG, backORDERS, shipments, On-Time Delivery and other reports as needed
• Initiate file maintenance for corrections/additions to customer database files
• Monitor and order office supplies
• Maintain mailroom and front office conference rooms
• Scan and filing documents
• Assist Finance, Sales, Supply Chain and other departments with tasks as requested

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty/responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

• High School diploma. Two- or four-year degree preferred
• One to three years of Administrative Support experience (preferably in a manufacturing environment)

Essential Skills and Experience

• Excellent communication skills
• Good grammar, voice and diction
• Excellent customer service skills (friendly, courteous and helpful)
• Comfortable communicating with all levels of management
• Ability to speak and communicate with a high degree of professionalism
• Ability to read and interpret documents
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or schedule form
• Ability to resolve problems with a high degree of professionalism
• Ability to organize and manage multiple priorities
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to function independently in a multi-task environment and as a team player
• Strong background in PC utilization (2 – 3 years of experience) with specific word processi