Program Manager, Global Services

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Global Services Operations team are advisers to the Services Leadership Teams. We look end to end across the business translating the global Workday strategy into region specific execution plans. We provide the right insights at the right time to accelerate our business results. Our team tackles complex operational challenges, coaches Services Leadership and optimizes processes.

About the Role

 We are looking for a Program Manager to join our growing team with a passion for driving internal programs that support strategic business objectives and results. The ideal candidate brings a detailed understanding of a Services business, thrives in a fast-paced environment and can effectively collaborate across functions to achieve business outcomes. You will have great communication skills and serve as a trusted advisor to Services leaders across multiple teams and countries.

Key Areas of Responsibility:

●  Own strategic projects that drive transformation and evolution across teams and functions

●  Improve and scale best practices in internal programs definition, execution, and communication

●  Ability to present information to leaders and provide regular reporting to senior leadership

●  Identify, analyze, and interpret trends or patterns in internal metrics

●  Support Global Operational asks such as help with presentations 

About You

Basic Qualifications

• Bachelor’s degree in a related field or similar experience

• 3+ years experience in a similar role

 

Other Qualifications

• Strong verbal and written communication skills, with the ability to lead structured meetings

• Strong, multi-tasking, analytical, and collaboration skills

• Excellent organizational, presentation and communication skills to Senior Leadership

• Good interpersonal skills and capable of building strong relationships across multiple teams and time zones

• Proven ability to drive Cross-Functional Alignment by facilitating communication, and aligning shared goals

• Solid Decision Making skills in program and project-related matters, utilizing understanding of business context, strategic objectives and priorities to evaluate options, assess risks, and recommend solutions

• Good understanding of Governance Management principles and their application in managing programs and projects

• Proven ability to lead Meeting Facilitation effectively, ensuring clear agendas, active participation, and actionable follow-ups to drive outcomes

• Ability to take initiative and self-start, and developing strong Proactive Thinking skills by anticipating potential problems and identifying opportunities in programs

• Solid understanding of Project Documentation standards and the ability to create, manage, and maintain appropriate documentation according to audience needs and size / impact of the project

• Solid Project Management skills, including planning, execution, monitoring, and risk management for non-technical programs and projects

• Understanding of Risk Mitigation Strategies and the ability to develop and implement risk r