Jobs and Careers

Customer Success Supervisor

Outside of United States, United Statesfull_timeVerifiedPosted 15 Oct 2025

About the role

About We Are Working (WAW)

We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition is foreign-based companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much of the ‘figuring it out’ up to the client. We Are Working is different in that we are more full service and we layer into the equation rock solid workflow and strong supervision of the VA. We are workflow experts and once we take over a task, all of the operational headaches associated with that task are handled by WAW from that point forward.

NOTICE: It is essential to attempt the pre-screener questions provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.

Job Summary

As a Customer Success Supervisor , you’ll lead and inspire a team dedicated to ensuring the satisfaction and long-term success of our valued customers. You’ll play a key role in building strong client relationships, guiding your team to deliver consistent quality, and driving strategies that enhance customer retention and performance.

If you thrive in a dynamic, customer-focused environment and love turning great service into lasting partnerships, this role is for you.

Roles & Responsibilities

Lead client engagement efforts, ensuring timely delivery and high-quality outcomes.
Understand client challenges and collaborate closely to identify and finalize solutions.
Build and maintain strong, lasting relationships with customers and stakeholders.
Mentor and guide your team, fostering a collaborative, customer-first culture.
Develop and implement strategies that boost customer satisfaction and retention.
Set clear performance expectations, conduct regular reviews, and provide constructive feedback.
Encourage the team to align with client goals and drive measurable results.
Support training, coaching, and development of new and existing team members.
Oversee staffing and shift coverage to ensure seamless daily operations.

Desired Skills & Experience

Familiarity with CRM platforms — experience with HubSpot automation and workflow creation is a plus, but not mandatory.
2+ years of experience in customer success, client services, or related fields (supervisory experience is a plus).
Bachelor’s degree in a related field preferred, but not required.
Strong communication, interpersonal, and customer service skills.
Excellent organizational skills and attention to detail.
Proven time management and ability to meet deadlines.
Strong analytical thinking and problem-solving abilities.
Effective leadership and team management capabilities.
Proficient with Microsoft Office Suite or similar tools.