2025-0197 Database Administration Support Oracle EBS (NS) - TUE 19 Aug

Deadline Date: Tuesday 19 August 2025

Requirement: Database Administration Support Oracle E-Business Suite

Location: Braine l’Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: 2025 BASE: As soon as possible but not later than 1st of October 2025 – 31st December 2025, with the possibility to exercise following options:

• 2026 option 1: 01st January 2026 – 31st December 2026

• 2027 option 2: 01st January 2027 – 31st December 2027

• 2028 option 3: 01st January 2028 – 31st December 2028

Required Security Clearance: NATO SECRET

1 INTRODUCTION

The NCI Agency (hereafter referred to as the “Purchaser”) is seeking database administration support services for Oracle E-Business Suite in order to provide ongoing technical support for the NBAC Business Area for the FINS Service. The support will focus on existing applications while also offering expert guidance and consultation on continuous improvement changes and ongoing projects when required.

2 OBJECTIVES

The Fins Application Service is an integrated service which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).

This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.

3 SCOPE OF WORK

Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported:

1) Support the development and reviewing of documentation such as requirements definitions, functional and technical design documents, systems specifications and other deliverables.

2) Participate in and perform Testing activities and readiness assessments.

3) Develop Test Scenarios for User Acceptance testing (UAT).

4) Follow project approach and methodology.

5) Participate in frequent (daily, weekly) meetings with the team, observing team schedule.

6) Provide briefings and presentations.

7) Participate in UAT and review UAT results.

8) Provide training for Key Users.

9) Performing other duties as may be required.

We envision the above activities to be delivered by one Oracle E-Business Suite – Database Administrator (L3 Support) that will be part of a team providing technical support to FinS for NBAC.

The Contractor will provide services related to the activities above, using an agile and iterative approach using multiple sprints, with each sprint planned for a duration of 5 days.

4 SPRINTS PLANNING, EXECUTION, REVIEW AND PAYMENT

Due to the nature of the statement of work, there is a need to define a set of specific arrangements between the NCIA and the contractor that specifically defines the deliverables to be provided for each sprint as well as their associated acceptance criteria. This includes sprint planning, execution and review processes, which are detailed below:

4.1 Sprint Planning

• Objective: Plan the objectives for the upcoming sprint.

• Kick-off meeting: Conduct a monthly meeting with the contractor to plan the objectives of upcoming sprints and review contractor`s manpower to meet the agreed deliverables.

• Set sprint goals: Define clear, achievable goals for the sprint and associated acceptance criteria, including specific delivery targets, Quality standards as well as Key Performance Indicators (KPIs) for each task to be recorded in the sprint meeting minutes.

• Agree on the required level of effort for the various sprint tasks.

• Backlog Review: Review and prioritise the backlog of tasks, issues, and improvements from previous sprints.

• Assess each payment milestone cycle duration of one calendar month. State of completion and validation of each sprint status and sign off sprints to be submitted for payment as covered in Section 4.

4.2 Sprint Execution

• Objective: Contractor to execute the agreed “sprint plans” with continuous monitoring and adjustments.

• Regular meetings between NCIA and the contractor to review sprint progress, address issues, and make necessary adjustments to the processes or production methodology. The Meetings will be physically in the office.

• Continuous improvement: Contractor to establish a continuous feedback loop to gather input from all stakeholders for ongoing improvements and their subsequent implementation depending on NCIA approval.

• Progress Tracking: Contractor to use a shared dashboard or tool to track the status of the sprint deliveries and any issues.

• Quality A