Executive Director, Patient Services

Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

 

Consistently Ranked Science’s Top Employer

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we’ve been named the No. 1 company to work for in the biopharma industry in Science’s Top Employers survey for four years in a row.

 

  

 

 

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

  

 

Overview

This role will provide leadership and management oversight of multiple teams within Patient Services (Field Access, Case Management, Operations and This role will provide leadership and management oversight of multiple teams within Patient Services (Field Access, Case Management, Operations and external patient education support) that engage and support patients across Insmed’s Respiratory Franchise. This leader works closely with other cross-functional teams and advises outside agencies and third-party partners to drive program performance.

Responsibilities

If you are passionate about patients and people, we would love to hear from you! We offer a collaborative and dynamic work environment where you will have the opportunity to make a meaningful impact on the professional growth of Patient Services Team members and deliver an exceptional patient experience.The Executive Director, Head of Patient Services will lead a multi-faceted team of professionals to execute the patient strategy in the US and support Insmed in its next stage of growth. This person will play a central role in building the company’s success and will be a critical part of the Market Access Leadership Team.In this leadership role, you will partner with cross-functional teams to lead the planning and execution of our patient support program. The role is responsible for leading the Patient Services function (Field Access, Case Management, Patient Services Technical Operations and external patient education support) for Insmed’s Respiratory Franchise, with a focus on the current commercialized brands as well as successfully launching future company assets.The role requires a self-starter who is highly driven, collaborative, and can lead with influence in a matrix organization. They should be an expert in patient support strategy with deep leadership experience. Responsibilities (Essential Role Responsibilities):

• Proven experience in implementation and execution of patient support solutions, leading access and case management functions, including system/technology expertise and vendor engagement/oversight
• Strong leadership experience with ability to coach, develop and mentor team members
• Collaborate with internal team members (Marketing, Sales, Advocacy, Market Access, Commercial Effectiveness, Compliance, Legal and Finance) to ensure intentional cross-functional planning and execution
• Lead a tailored patient support program to enable an outstanding customer experience and timely patient access
• Actively contribute to annual brand planning and budgeting processes
• Engage within Market Access team and cross-functionally to drive strategic vision and focus around all aspects of patient and HCP support aligned to Patient Services mission
• Key collaborator and trusted advisor with Commercial leaders
• Drive, develop and execute patient support strategies aligned to patient needs and business objectives
• Optimize and fortify alignment and integration within the centralized Patient Services team to achieve seamless collaboration and out