Associate Cloud Analyst

As an Associate Cloud Analyst, you will report to the Manager, Customer Engagement. You will learn the ins and outs of cost savings and infrastructure optimization of AWS environments. You will work with AWS and other Mission Cloud teams to help customers achieve maximum value from their AWS environments.
This is a 100% remote position.

Responsibilties

• Consult with customers with less complex environments to understand operational needs
• Provide personalized recommendations to optimize infrastructure performance and cost savings through tools like infrastructure health scorecards
• Configure and manage customer-facing cloud optimization tools
• Conduct regular ticket reviews under the supervision of Cloud Analysts for assigned Mission Cloud customers
• Manage the Cloud Foundation ticket flow and ensure customer requests are triaged appropriately; handle alert tickets as able
• Create usage analysis, trending and forecasting reports, and customer best practices for cloud adoption
• Review high-level backup, disaster recovery, and business continuity concepts with customers
• Educate customers on current and new technologies and services, including Mission Cloud and AWS offerings
• Stay educated on cloud infrastructure, cost optimization, and operations trends and best practices; including the AWS Well-Architected framework

Requirements

• Ability to work in a cloud engineering or technical support role in AWS
• Knowledge of alerts, monitoring, and backup policies for production AWS workloads
• Knowledge of AWS best practices and the well-architected framework
• Understanding of AWS Best practices and how to provide recommendations to customers
• Ability to work in Sales, Customer Success, Customer Support, or other customer-facing roles
• Familiarity with AWS Services and how they interact with each other, such as EC2, RDS, and S3
• Ability to use Excel for basic data management
• AWS Cloud Practitioner certification and CloudHealth Certification (required within first 90 days of employment with Mission Cloud)

Benefits

• We offer a reward and wellbeing package to enable your work to fit with your life. These can include, but not limited to:
• Access to health, vision and dental insurance with options 100% covered by Mission Cloud for employee and their dependents
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Generous Paid Time Off (FlexPTO, parental leave, volunteering time off)
• Reproductive health benefits
• Pet insurance
• 401k matching program
• Life insurance paid by Mission Cloud
• Monthly flex stipend
• Monthly cell phone stipend
• Home office expense benefit
• An internal department dedicated to helping team members on their career path
• Inclusive work environment with several Employee Resource Groups

Commitment to Diversity and Inclusion
We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.
Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.