Business Operations Specialist

ICF is currently seeking a Business Operations Specialist to work on the OTIP/ORR Mission Support Project.  The purpose of this project is to provide support to ORR in meeting their mission goals.  This support covers a variety of activities across multiple divisions within each federal program.

The Business Operations Specialist will use his/her expertise to collect and analyze data, identify trends and outcomes, establish and maintain data visualization products, and data support for inquiry responses. 

The successful candidate will have a broad knowledge of project support and coordination.  The Business Operations Specialist will report to a divisional or bureau lead for supervision and assignments.

Positions will be fully remote, onsite embedded in the client site, and hybrid.

Key Responsibilities:

ORR Business Operations Specialist responsibilities include:

• Support business operations in assigned unit.
• Prepare information request responses for approval by federal staff.
• Assist in data collection, tracking, analysis, and reporting on information requests received.
• Support the implementation of the federal records management system.
• Engage in document review to determine compliance with statutes, regulations, agency policy and procedures, and contract/grant requirements related to document retention and storage for federally funded programs.
• Support the development of new records management processes and/or process for large-scale records collection.
• Maintain clear records of all project activities.

Basic Qualifications:

• Bachelor’s degree in social work, public administration, business, social services, or related field which requires an understanding of business analysis.
• A minimum of 2 years professional business analysis experience, including quantitative and qualitative analysis. At least 1 year of experience with Office of Refugee Resettlement program experience.
• Demonstrated ability to communicate effectively both verbally and in written form with project staff and stakeholders.

Preferred Skills:

• Master’s degree in social work, public administration, business, or other advanced degree in a related field
• Demonstrated ability to communicate effectively both verbally and in written form with project staff and stakeholders.
• Working knowledge of ORR mission and activities.
• Experience working for a refugee program.
• Proficient in use of Smartsheet, Power BI, or similar applications.

Professional Skills:

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
• Exceptional business analysis skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment. 
• Excellent verbal, interpersonal and written communication skills.
• Demonstrated outstanding level of professionalism in providing business operations support, including ability to exercise good judgment, discretion, tact, and diplomacy.
• Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

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Working at ICF

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