Supervisor, Accounts Receivable - Patient Financial Services - Hybrid

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

 

The Central Financial Services Superv isor, Accounts Receivable is an integral part of the revenue cycle, and provides supervision of the Central Financial Services team and processe s related to case managing patients with high financial risk. The Superv isor is responsible for personnel related activities which include staff development, recruitment, retention, hiring, staff work assessments, tr aining and policy/procedure compliance. The Supervisor is responsible fo r living and modeling Duke’s values and demonstrating expected behaviors while contributing to creating a positive patient experience and buildi ng a positive work environment.  Work is performed under th e direct supervision of the Manager, PRMO Financial Services.

 

Duties and Responsibilities of this Level

 

• Supervise and coordina te activities and workflows of the Central Financial Services Team inclu ding planning and scheduling work to ensure proper distribu tion of assignments and adequate manning for subsequent performance of d uties.
• Maintain liaison with hospital and clinic s upervisory personnel to coordinate efforts in resolving problems concern ing patient accounts, including the successful execution of financial co unseling and financial clearance processes. Creating and implementing so lutions to mitigate future problems.
• Proactively r each out to internal/external customers, receive feedback, and address c oncerns.
• Ensures compliance with and consistent app lication of payroll, time and attendance and PTO policies and procedures across team.
• Creates and continuously updates tra ining curriculum to ensure team member success.
• As sist in the determination of fiscal requirements and the compilation of budgetary recommendations.
• Collect and analyze data for the preparation of composite reports and special projects. Generate , analyze and/or interpret entity-specific reports relating to departmen t performance, staff performance, and financial performance. Independent ly execute appropriate action plans based on findings. Assist in the imp lementation of new systems/applications that positively impact the opera tional and financial performance for the financial screening and clearan ce processes.
• Plan and conduct meetings with subord inates to ensure compliance with established practices, to implement new policies and keep employees abreast of current changes and standards. D evelop and recommend operating policies and procedures.
• Initiate various personnel actions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation sched ules, train new employees. Engages with staff on work culture initiative s.
• Enforces regulatory and compliance requirements (HIPAA , No Surprise Act, JCAHO, etc.). Accountable for understanding, enforcin g and following all internal controls, particularly as they relate to fi nancial clearance and cash management policies.
• Perform o ther related duties incidental to the work described herein.

 

 

Know ledge, Skills, and Abilities

 

• Super vision & leadership
• Strong communications with the ability to gain cooperation of a variety of stakeholders
• Financial counseling with a strong understanding of insuranc e
• Analyze trends, identify issues and offer soluti ons
• Strong decision-making and conflict resolution skills
• Time management & organization skills
• Leads with a positivity and has a willingness to l earn

 

 

 

 

 

Minimum Qualifications

 

 

Education

Work generally requires knowledge of clerical and accounting principles usually acquired through an associate degree in Accounting or a directly related field.

 

Experien