Shipping and Receiving Clerk - Customer Service Representative

Location: Augusta,Maine,United States

Department of Health and Human Services (DHHS)

Inventory & Property Associate I

Opening Date: November 4, 2024 

Closing Date: November 18, 2024

Job Class Code: 6530
Grade:  11 (Admin)
Salary: $35,443.20 – $48,921.60 per year

Position Number: 02000-1956    

Location: Augusta

This is a full-time position located in Augusta.  

The Health and Environmental Testing Laboratory (HETL), works to provide quality testing results for the State of Maine, by analyzing water samples for the Maine Drinking Water Program (DWP) and private residents of Maine.  The Shipping and Receiving Section is looking for a Shipping and Receiving Clerk to work within a team in support of laboratory operations and to provide exemplary customer service. 

In this position, you will serve as the Sample Shipping and Receiving Clerk for the Health and Environmental Testing Lab.  Your primary responsibility is to ensure sample integrity through proper receipt and timely distribution of samples from HETL clients including private sources, state agencies and public water systems.  You will also enter and verify data for environmental specimens into the HETL’s laboratory Information Management System (LIMS); provide customer service through receipt of sample requests over the phone and from walk-in clients; answer questions regarding testing kits; conduct environmental data research for internal and external requests; and prepare and mail sample collection kits.  This program is designed to assist public and private water systems in protecting the quality of drinking water sources and protect the health of Maine citizens and visitors drinking water supplies. 

Core Responsibilities:

As a key member of the HETL team, your core responsibilities will include:
•    Entering sample details and demographic data into the HETL’s Laboratory Information Management System (LIMS) System
•    Working with chemists, microbiologists, water treatment professionals, and the public
•    Communicating and assisting clients with ordering testing kits and collecting fees
•    Participating in assembly and shipping of sample collection test kits
•    Receiving sample collection kits and reviewing paperwork for accuracy and compliance with sample acceptance policies
•    Providing support for scientific staff
•    Facilitating proper distribution of samples within the laboratory
•    Maintaining shipping supply materials

Minimum Qualifications:

Training, education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of inventory and property management principles to perform complex work in conducting inventory operations for a warehouse or stockroom and 2) the ability to use independent judgment in handling exceptions to established work assignments, priorities and schedules.

All positions in this classification assume the qualifications of: Inventory and Property Assistant.

Preferred candidates will also have:
•    Good oral and written communication skills
•    Ability to follow written standard operating procedures
•    Ability to adapt to changing priorities
•    Ability to apply best practices and standards 
•    Experience with Microsoft Office products

Thinking about applying?

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Agency information: 

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

The mission for the Maine Center for Disease Control and Prevention (Maine CDC), within which this position is located, is to develop and deliver services to preserve, protect, and promote the health and well-being of the citizens of Maine.

Application Information:

Please submit all documents or files in PDF format.

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