Payroll Client Services Specialist - APAC

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• Act as a primary point of contact for all questions or issues related to employees payroll runs.
• Provide companies and employees support on all Payroll related questions and address their potential issues via email tickets, live messaging and video call.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
• Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll.
• Work with other teams to ensure any customer escalation is resolved in a quick and efficient manner.

What you bring

• Experience in handling Payroll related queries, advanced knowledge in one or more countries is a plus
• Excellent problem solving skills and obsessed with the customer journey and customer advocacy.
  • Ideally 3 years in a Payroll Customer Service role
• Key experience gained in email and live messaging customer and user enablement in a fast scaling organization.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Naturally persistent, kind and patient.
• You have a strong interest in payroll.
• You have experience working with Zendesk, Slack and Notion.
• Writes and speaks fluent English.
• It's not required to have experience working remotely or async, but considered a plus.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll
• Location: APAC
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Application process

Roughly 3 hours across 3 weeks

1. (async) Take home test
2. Interview with Recruiter
3. Interview with Global Manager or Regional Manager of Payroll Client Services
4. Second interview with Global Manager or Regional Manager of Payroll Client Services
5. Prior employment verification check

#LI-DNI

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for