Per Diem Patient Experience Representative - Radiology

Status

Part-Time

Standard Hours per Week

1

Job Posting Category

Administration

Job Posting Description

Position Summary:
As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department.

Key responsibilities:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Schedule:

• Wednesday: 3pm to 11pm
• Thursday: 11pm to 7am
• Saturday: 3pm to 11pm 
• Wednesday, Thursday, and Saturday schedule will end in September, but there is also the option to work on call Sunday 11pm to 7am and continue those hours after September.

Minimum qualifications
Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Office/Site Location

Boston

Regular, Temporary, Per Diem

Per Diem

Remote Eligibility

Part Remote/Hybrid

Pay Range

$19.06-$27.64 Hourly