Sr. Partner/Alliances Business Operations Analyst (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

The Senior Partner/Alliances Business Operations Analyst role is a global role responsible for the planning, execution, and management of the capabilities needed to support our Partner/Alliances go to market business. The role will lead the digital transformation of our Partner Experience across targeted and prioritized capabilities. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability through self-service, and represent the Partner across various cross-functional teams.

What You'll Do:

• Subject matter expert and single point of contact for assigned Partner capabilities
• Interface with IT teams, providing, prioritization, user stories, user acceptance testing
• Interface with GTM Program teams to understand business priorities and respective policies
• Interface with business architecture team for process documentation and inter-dependencies for Partners across the company
• Create and maintain a prioritized list of enhancements and roadmap of deliverables
• Create supporting documentation and work instructions
• Lead change management, including documentation creation and handoff to Partner field teams
• Create and manage metrics – adoption, SLA, support – identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally
• Create and maintain a governance model for assigned capabilities
• Create a maintenance process to ensure high level of data and system hygiene
• Point of escalation for the Partner operations field teams

What You'll Need:

• Bachelor's degree 
• Minimum 5 years of Partner Operations experience
• Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications
• Extensive experience with SFDC/Salesforce.com
• Experience at a fast-growing SaaS business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail-oriented, and operationally-minded
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Clari, Crossbeam and BI (Tableu a plus)
• Ability to work in a fast-paced environment and manage through ambiguity

#LI-CL1 

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabilit