Account Manager

About the team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the job

LexisNexis Account Manager is responsible for both managing the relationships with an assigned set of current customers and targeting and selling LexisNexis services to prospective clients within their portfolio by upselling and cross selling. The role requires a strategic thinker and relationship builder who can engage with C-suite executives and other senior stakeholders to deliver exceptional value. The Account Manager is expected to achieve high renewal rates and targeted revenue growth by developing strong professional relationships with customers

Responsibilities:

• Achieve renewal targets and identify then pursue additional sales from managed customers by cultivating new business opportunities within existing accounts, leveraging a consultative approach to deepen partnerships and drive double and triple-digit growth.

• Executive Engagement: Build and maintain relationships at the highest levels within client organizations, acting as a trusted advisor and thought leader by conducting regular business reviews, to discuss their use of service and to discover how LexisNexis can provide more value

• Market Insight: Stay ahead of industry trends and customer needs, providing valuable insights that influence client strategies and enhance their decision-making processes.

• High-Impact Engagement: Maintain a proactive presence through tailored communication strategies, including in-person visits, to ensure high-quality engagement with senior clients.

• CRM Mastery: Utilize Salesforce.com to effectively manage client interactions, track engagement, and analyse data for strategic decision-making.

• Cross-Functional Collaboration: Lead collaboration across global teams to align services and support client needs, driving organizational synergy.

• Build a strong sales pipeline from both marketing-generated and self-generated prospective opportunities

• Conduct value-oriented discussions with prospects to understand their business needs and translate that in to how the LexisNexis product can meet those needs

• Demonstrate or present the LexisNexis product to prospective customers to illustrate product capabilities and identify the matches to clients’ business needs

• Negotiate and execute customer contracts that meet both LexisNexis and customer needs

Requirements

• Client-Centric Mindset: Passionate about delivering exceptional customer experiences and cultivating long-term partnerships.

• Exceptional Communicator: Superior verbal and written communication skills, with the ability to influence and engage at all organizational levels.

• Resilient Mind Set Adaptable and effective under pressure, thriving in a dynamic, fast-paced environment.

• Proactive Problem Solver: Creative and entrepreneurial approach to overcoming challenges and delivering innovative solutions.

• Networking Savvy: Proven ability to build and nurture relationships both internally and externally, fostering collaboration.

• Prospecting and new business acquisition skills

• Ability to thrive in a targeted, performance measured culture

• Comfort with desktop technology, including Microsoft Office and SalesForce 

• Extensive experience in a consultative sales role, preferably in license-based subscription services.

• Proven experience managing complex sales cycles with high-value clients, achieving high annual revenue targets

• Presentation skills for both LexisNexis and customer facing meetings

• Fluency in French, English and preferably Dutch

Working with us

At LexisNexis, we're passionate about making a positive impact on society and customers through our unique contributions as a company. Within our Group, this includes access to information, the advancement of science and health, the protection of society, the promotion of the rule of law and access to justice. We are fully committed to creating a fair and equitable worki