Dispatch Manager - Omaha, NE

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community!     We are growing fast and need compassionate EMS professionals to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!

Dispatch Manager must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing guidance and technical support to MMT Ambulance communication center. An incumbent in this classification works with considerable independence and receives general guidance from a superior.

Essential Duties and Responsibilities:

• Oversight of Communication Center activities and associated policies and procedures. 
• Responsible for managing the scheduling, training, retention, and performance of personnel of the Communication Center. 
• Ensure compliance with customer service and dispatch quality assurance principles. 
• Ensure that all Communication Center personnel is adequately trained and obtain/maintain all required credentials. 
• Demonstrate the ability to work productively with all involved stakeholders of the organization to include the public, agencies, elected officials, and area hospitals. 
• Attends assigned official public meetings to represent Communication Center. 

Physical Demands: 

• Must be ale to sit for long periods of time
• Must be able to hear well
• Must be able to speak, write, and understand English fluently

Qualifications:

• High School Diploma or GED 
• Experience working in a call center. 
• Previous experience in prehospital setting required (ground ambulance, fire department, law enforcement, etc.) 
• Previous progressive supervisory and administrative experience in the medical services or any equivalent combination of training and experience which provides the required knowledge skills and abilities. 
• Excellent oral and written communication skills. 
• Self-confidence, emotional stability, good judgment, and tolerance for high stress  
• Possess good verbal communication skills.  
• Ability to handle adverse situations effectively.  

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  At any time with or without notice, duties, responsibilities and activities may evolve. 

What We Offer:

We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.   

• Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education                      

Who We Are:

For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients. 

MMT employs AI-powered technology