Sr. Digital Forensic Lab Records Manager

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

Your Career

Unit 42, a Palo Alto Networks company, provides the highest quality incident response, risk management, and digital forensics services to clients of all sizes. With a successful track record of delivering mission critical cybersecurity solutions using cutting edge technology, we are experienced in working quickly to provide and execute effective incident response and remediation plans with a focus on providing long term support to improve our clients’ security posture. We are committed to helping our clients whether in response to an attack or proactively hardening their environments.

As we continue to grow, Unit 42 is searching for a highly motivated Forensic Lab Records Manager interested in working with and supporting our DFIR lab to join our Reston, VA team.

The Forensic Lab Records Manager will report directly to the Forensic Lab Director and play a key role in ensuring that digital evidence is handled and tracked according to best practices. The Forensic Lab Records Manager will be responsible for auditing the tracking, maintenance, security and proper storage of all evidence related to DFIR investigations. The Forensic Lab Records Manager will also act as a subject matter expert on our  information processes, including but not limited to, the organization, storage, archival, retrieval and sharing of information on multiple platforms.

Additionally, the Forensic Lab Records Manager will support the lab tech team’s technical functions and operations as needed. Accountability and resourcefulness are key elements to the long term success and development of this role. The successful applicant will thrive in a dynamic, rewarding, and challenging environment where an ability to multitask and an attention to detail are paramount. A flexible schedule, including a willingness to assist as needed during evening hours and on weekends is essential. 

Your Impact

• Administration of the records management program, including auditing the inventory, tracking, and maintenance of all incoming and outgoing evidence in accordance with company and lab procedures and standards throughout the case lifecycle, from inception to closure
• Providing advice and guidance to management and staff on the creation, maintenance and use of records
• Maintain and refine RFID evidence tracking system
• Regularly assess, develop and refine our evidence intake and maintenance workflows, process and policies
• Perform QC across all evidence records to ensure process consistency and accuracy, ensuring all our evidence is accounted for at all times
• Conduct periodic records management quality control reviews, compliance audits, risk assessments and surveys to measure the effectiveness of electronic systems and for general program improvement purposes
• Work with our product vendors to order and onboard new evidence HDDs periodically and as necessary
• Work with lab techs and consultants to properly return or destroy evidence for closed matters
• Periodically enforce our evidence return policies and data archive policies
• Assist lab techs with Jira ticket fulfillment requests including - data extractions, GCP data retrieval, data migrations, collection drives, deliverable drives, case close outs etc.) 

Qualifications

Your Experience

• 5+ years of experience in relevant records and information management fields, including professional IT/paralegal/records management experience
• A general understanding of digital forensic processes and workflows
• Experience in evaluating organizational processes and developing appropriate records management solutions
• Experience with physical and electronic records management policies, practices, and proc