Technical Product Manager

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
As a Technical Product Manager, you’ll play a key role in shaping innovative B2B software solutions that drive business growth, scale, and efficiency. You’ll act as the vital bridge between customers, engineering, and design—translating needs into actionable plans, championing the product vision, and ensuring smooth, rapid delivery of impactful features.

Key Responsibilities:

• Product Ownership & Strategy
• Own the product roadmap and prioritize features aligned with business goals and customer needs.
• Partner with Engineering (CA3) and Design to continuously discover, define, and deliver high-impact solutions.
• Maintain a healthy product backlog with clear user stories and acceptance criteria.
• Customer & Stakeholder Engagement
• Deeply understand customer pain points and gather feedback to shape product direction.
• Act as the subject matter expert for internal teams and external customers.
• Collaborate with Product Marketing on go-to-market strategies and product launches.
• Delivery & Execution
• Ensure timely and high-quality feature delivery in 2-week sprint cycles.
• Monitor product adoption and performance to refine the roadmap and improve outcomes.
• Reduce reliance on Tech Leads by taking ownership of requirement documentation.

Qualifications:

• Bachelor's in Computer Science or related field (or equivalent experience)
• 5+ years in product management, technical program management, or software development
• Hands-on experience with B2B products, digital platforms (web/mobile), and customer engagement
• Familiarity with programming languages like Java, Python, SQL, Go, or C++ is a plus

Success Metrics:

• 90%+ on-time, in-scope delivery rate
• 2-month rolling roadmap consistently maintained and communicated
• 90% sprint release success rate
• Measurable business viability and adoption of assigned products
• Reduced backlog creation burden on Tech Leads by 80%

What You Bring:

• Strong product intuition and a user-first mindset
• Exceptional collaboration and stakeholder management skills
• Proven ability to drive results in a cross-functional, fast-paced environment
• Clear, adaptable communication across technical and business teams
• Solid understanding of the software development lifecycle and risk management

About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinel