Customer Business Partner

Customer Business Partner

Job Description

This remote role can be based anywhere in U.S.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

The Customer Business Partner (CBP) is accountable for all aspects of selling and executing joint business plans that deliver the objectives of our Kimberly-Clark Personal Care Brands with Associated Wholesale Grocers (AWG).  With their Team Leader, the CBP will conduct Joint Business Planning alongside key customer contacts to gain alignment on goals and plans.  They will then collaborate to execute the plan and check/adjust as necessary to achieve agreed upon goals. Internal to K-C, the CBP will work closely with their Customer Team Lead during key planning processes and engagements for assigned customer/BU(s) including Annual Operating Plan and Business Planning Processes, ongoing communications, and others as needed to ensure alignment with BU Strategies and adherence KC planning policies and processes.   The CBP will collaborate with cross functional customer team members as needed to better analyze, build and execute the business plan.

In this role you will:

• Deliver Net Sales, Contribution, Category Share, and DPSM Objectives for assigned customer team and BU(s)

• Adhere to Trade Promotion and dead net pricing guidelines

• Achieve JBP goals that are mutually agreed upon with assigned customer

• Collaboratively build and implement the customer business plan

• Manage delivery of plan and business objectives; check and adjust as necessary

• Maintain trusted relationship with assigned customer to ensure KC is positioned as a trusted partner to lean on in achieving business objectives

• Accountability and ownership for delivering results by looking to solve gaps with existing resources, trade dollars and engage with BU sales as needed to solve

• Conduct business and data analysis to build data driven recommendations for improvements and advancements

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

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About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

To succeed in this role, you will need the following qualifications:

• Bachelor’s degree and 2+ years of progressive experience in exempt/upper level management of customer development, and proficient in customer, category and trade management

• Experience presenting to Executive Level staff

• Strong oral, verbal and written communication skills, results and strategy orientation, business intuition, business management and planning, brand management, leadership, building strong relationships, statistics and quantitative business analysis, change management and team management

• Mentoring, networking, employee training and development, resource management, prioritization, cross-functional, superior customer service and problem solving