Technical Documentation Specialist

This is a remote position.

SUMMARY

We are seeking a detail-oriented and structured Technical Documentation Specialist to join our team. This role is responsible for creating, organizing, and maintaining high-quality technical documentation that supports service delivery and technical operations.

You will work closely with engineering and operations teams to capture knowledge and translate technical processes into clear, standardized documentation such as runbooks, SOPs, and troubleshooting guides. This role plays a critical part in ensuring consistency, efficiency, and scalability across service delivery.

JOB RESPONSIBILITIES

• Create, develop, and maintain runbooks, SOPs, and troubleshooting guides from scratch

• Document operational workflows, service processes, and technical procedures

• Collaborate with technical teams to gather and validate information

• Translate complex technical input into clear, structured, and user-friendly documentation

• Maintain and update knowledge base articles to ensure accuracy and relevance

• Organize documentation following established templates, standards, and best practices

• Contribute to the continuous improvement and standardization of documentation across teams

• Support knowledge management initiatives and ensure documentation accessibility

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 2–4 years of experience in technical documentation, IT operations, or support environments

• Strong written communication and documentation skills

• Ability to structure and present technical information clearly and effectively

Requirements

Must-Have:

• Experience as a Technical Documentation Specialist / Technical Writer in a technology or MSP environment

• Proven ability to create runbooks, SOPs, and troubleshooting guides from scratch

• Strong written communication skills with the ability to translate technical input into clear, structured documentation

• Technical exposure to IT operations, support, or technical environments (does not require an engineering background)

• Hands-on documentation experience (non-marketing or content writing)

Nice-to-Have:

• Experience using ServiceNow for documentation or knowledge base content

• Familiarity with Microsoft tools , specifically SharePoint

• Experience working within or contributing to a knowledge base system

• MSP (Managed Service Provider) background

• Experience organizing, standardizing, or improving documentation across teams or systems

Key Attributes

• Strong attention to detail

• Excellent organizational and documentation skills

• Ability to quickly understand technical concepts

• Collaborative mindset when working with cross-functional teams

• Proactive and continuous improvement-oriented

Benefits