Administrative Assistant, Fenway Park Events

DEPARTMENT OVERVIEW: The Fenway Park Events team is committed to creating memories for guests who are here for unique, non-baseball experiences.  We focus on both private and ticketed live events.  Our team strives to be at the forefront of Boston’s hospitality and tourism industry by giving thoughtful, gracious service to ensure our clients vision comes to life and our guests enjoy unforgettable events in an iconic, distinctly Boston setting. POSITION OVERVIEW:The Administrative Assistant provides administrative support of Fenway Park Events (FPE’s) sales and service efforts and therefore will develop a broad and comprehensive view of the business at Fenway Park.  The Administrative Assistant will work closely and frequently with the Vice President of Sales & Service, internal clients, and partners; an eye for detail and excellent communication along with a friendly and gracious personality are a must.

RESPONSIBILITIES:

• Assist with all aspects of the FPE team day to day operations.
• Answer telephone calls and handle inbound inquiries professionally, direct to appropriate sales team member.
• Prepare files and documents including preparing reports for daily needs and/or meetings led or attended by the FPE Team.
• Assist with generating and processing contracts, invoices, BEOs and floorplans.
• Ensure event spaces are show-ready for site inspections and assist with those site inspections when necessary.
• Assist the FPE team with projects.
• Manage and process gift certificates and ticket requests for the department.
• Maintain the department’s internal shared drive, ensuring it’s consistently organized.
• Prepare for and support events hosted by the department.
• Perform any other reasonable duties/projects as required.
• Manage and maintain office supplies and organization.

CHARACTERISTICS / QUALIFICATIONS:

• Excellent interpersonal skills with an outgoing and service-focused personality.
• Strong level of commitment to providing a high level of customer service.
• Motivated and driven by customer feedback.
• Works well under pressure, able to multitask with strong organizational skills.
• High degree of professionalism and attention to detail.
• Excellent written and verbal communication skills.
• Prior customer service work experience within fast-paced, high energy work environments preferred.
• Proficient in Excel, Word, PowerPoint, Outlook, Zoom and Teams.
• Familiar with Salesforce, Tripleseat and Social Tables, a plus.
• Ability to work Monday – Friday, 9 a.m. to 3 p.m. and occasional nights and weekends.

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.  Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for. Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.