Senior Solution Architect

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.
For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, KA, MD, MI, MN, MO, MA, NE, NV, NJ, NC, OH, PA, SC, TX, TN, UT, VA, WA, NY.
The Professional Services team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Senior Solution Architect, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.

What You'll Do

• Create and build complex Workflows using industry best practices
• Write solution and technical documentation including ERDs, data flow diagrams, and business process flows
• Establish and promote best practices across consulting and sales engineering teams to drive technical excellence and solution consistency
• Utilize your outstanding technical consulting skills to implement software solutions
• Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
• Provide technical oversight on multiple customer engagements and ensure solutions meet standards
• Provide support and technical implementation on multiple projects at multiple clients
• Quarterback tactical teams to proactively ensure smooth deployment of features at scale
• Act as a Subject Matter Expert by proactively addressing ad hoc inquiries and delivering technical content to support organizational needs
• Understand Customer business requirements and design scalable end-to-end solutions to satisfy them
• Lead both in person and remote sessions with key client stakeholders from business or technical audiences
• Supporting product development, bugs using Asana and Jira

What You Bring

• Bachelor's degree in Computer Science or equivalent experience
• 10+  years of experience designing technical solutions for cloud applications
• Experience in software development
• Experience Architecting end-to-end technical solutions that balance customer needs, scalability, security, and operational excellence
• Proficient in Python, HTML, CSS, MJML, and Javascript
• Hands on experience in developing, integrating, Unit Testing and documenting REST APIs using tools like Postman, and Playwright
• Diligent in Agile delivery
• Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365
• Extensive experience with Contact Center technologies, including the design and deployment of scalable customer support solutions
• In-depth knowledge of Customer Data Platforms (CDPs) and their integration within marketing ecosystems
• Proficiency in Data Warehousing concepts and the utilization of Analytics tools to derive actionable insights
• Demonstrated ability to architect solutions that align with business objectives and enhance the overall customer journey
• Strong understanding of data governance and compliance considerations in marketing contexts
• Hands-on experience with technologies enabling omnichannel communications, such as SMS gateways, VoIP systems, chatbot frameworks, and social media integration tools
• Experience designing AI/ML-enabled customer experiences such as personalization engines, chatbots, or predictive analytics solutions
• Strong understanding of various machine learning model types, including supervised, unsupervised, reinforcement learning, and deep learning models (e.g., CNNs, RNNs, transformers)
• Familiarity with model training pipelines, evaluation metrics, and lifecycle management
• Deep understanding of cloud-native solution design principles, including high availability, scalability, and secu