Sr. Field Service Technician - Commercial (Seattle)

JELD-WEN is currently seeking a Sr. Field Service Technician - Commercial (Seattle) to join our growing team.

 

Summary

The Field Service Technician (Seattle, WA) position is responsible for performing and documenting field service of VPI window and door products in the field.

 

Principal Job Duties & Responsibilities:

• Safety Compliance:
  • Follow established safety rules: Adhere to safety protocols and guidelines to ensure a secure work environment.
  • Active participation in the company’s Accident Prevention Program: Engage proactively in safety initiatives to prevent accidents and promote well-being.
• Field Service:
  • Technical Expertise: Accurate identification and diagnosis of product failure, damages, or errors in workmanship.
  • Perform in-field service repairs, evaluations, and inspections: Conduct necessary repairs and assessments on-site according to specified processes.
  • Document service activities: Maintain accurate records of repair, evaluations, and inspections.
  • Create, update, or maintain service reports: Prepare detailed reports that include relevant information, such as photos, problem statements, and product identification. Provide clear and concise descriptions of issues encountered during service.
  • Water Test: Attend testing and document water test results as well as diagnose any issues that may arise, and fix identified problems.
  • Certifications: Boom lift and over-the-edge certifications will be required, and the company will cover the cost of training and certification. Must be comfortable working at heights above 50 feet when necessary.
  • Scheduling and Preparedness: Manage your schedule to arrive on-site promptly for scheduled work. Ensure you have the necessary tools and materials to perform the tasks efficiently.
  • Professional Interaction with customers and team members: Maintain a professional demeanor when interacting with customers and colleagues.
  • Computer proficiency: Ability to navigate applications such as Office 365 etc.
  • Effective communication: Clearly convey information and collaborate with others to achieve successful outcomes.
  • Respectful behavior: Demonstrate company values by fostering a respectful and inclusive work environment.

 

Working Conditions:

• Exposure to weather: The work is year-round and involves both indoor and outdoor tasks.
• Lifting: Regular lifting of up to 75 pounds.
• Working at Heights: Comfortable working at heights above 50 feet, including on Boom lifts, ropes, and scaffolding.
• Heights above 50 feet – must be comfortable working on Boom lifts, ropes and scaffolding.
• Travel: Expect frequent travel, up to 50% of the time but typically home for weekends.
• Overtime: Frequent overtime is required.

 

Scheduling:

This position is regularly scheduled for 40 hours per week, Monday through Friday (hours may vary) with occasional Saturdays and frequent overtime.

 

Required Skills & Qualifications:

• High School Diploma or GED
• Valid Driver’s License and clean Department of Motor Vehicle record
• Proficiency in using hand tools such as drills, saws, levels, and tape measures
• Knowledge of repair methods for windows, doors, glass and glazing (or a background in window/door installation).
• Ability to work independently and self-motivated with minimal supervision
• Effective problem-solving skills