L2 System Engineer - EGCS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimizing the use of resources.

 

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology. 

 

What you will do:

The mission will take place within the Software Delivery Service team of the User Solutions department of the Engie Group.

The team is composed of the SDM and experts in software support and packaging.

The team's mission is to make complementary software available to users of Skynote workstations.  It packages the software, publishes it on the infrastructure, deploys it and provides support to end users.

 

Responsibilities:

• Resolve P4 (Low) through P1 (Critical) incidents efficiently to minimize business impact.
• Manage the safe and secure operation of the Group services production environment, most of which is cloud-based.
• Mobilize resources and coordinate effectively with internal teams and third-party providers to ensure timely resolution.
• Escalation to SaaS service providers (e.g. Microsoft Premier Support, OKTA…).
• Automation of support & administration tasks through scripting (PowerShell mainly).
• Provide excellent support to the Local IT teams (approx. 2,500 tickets per month and 10/15 tickets per day per engineer– incidents and requests combined) through an ITSM tool, email, instant messaging (Teams) and telephone (emergencies only). This is not a Service Desk: it is a team of System Engineers providing 2nd/3rd line support to Local IT teams (Service Desks / Helpdesks, System Administrators, System Engineers).
• Execute standard and non-standard changes, ensuring minimal disruption to operations.
• Implement changes during Business Hours (BH) and Non-Business Hours (NBH) as required.
• Continuously update and maintain technical documentation, including production handbooks, procedures and knowledge base Articles for team members and Local ITs, to reflect accurate and current configurations and ways of working.
• Providing expert technical advice for change to existing services or the introduction of new services.
• Raising and escalating risk and issue as soon as they become apparent as well as proposing plans to mitigate them.
• Automate deployment processes, develop reusable technical frameworks, manage configurations, and integrate them into operational tools to streamline operations and reduce manual intervention.
• Extensive experience with Windows Server 2019+ and Active Directory and  associated Microsoft technologies
• Basic networking, DNS, and IT security fundamental knowledge
• Microsoft 365 administration: Teams, SharePoint Online, VivaEngage, OneDrive for Business, Power Platform
• Microsoft Exchange Online and Exchange Server 2016 concepts and administration
• Email routing (SMTP), antispam, and security solutions (Proofpoint, Edge, Exchange Online Protection)
• ITIL and IT Service Management best practices, including ITSM tools (e.g., ServiceNow)
• Microsoft Office suite proficiency

 

Other information:

• Location : Bucharest
• Occasional travel may be required: 2-3 per trimester
• Work Hours:

Standard Day time shift is between 07.00 - 19.30 CET, which is covered by scheduled start times (partially fixed and partially within a time range). As support needs to be guaranteed 24/5, it will also mean that you will be included in rotational night shifts from 15.00 - 07.30 CET 1 to 2 weeks a month (ex. 15.00-23.30 and 23.30-07.30 CET).

• On-Call Duty: Regular participation in On-Call rotations to address critical incidents, frequency: on average once a month

 

You will enrol in the 24/5 “follow-the-sun” team delivered in Europe (approx. 12 employees or contractors), meaning that certain shifts and night shifts need to be respected.

Interventions outside business hours can occur and a standby-duty is delivered on a 24/7 basis which means that you will be On-Cal