Kids Program Center Leader/General Manager in Chicago Area

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Training & development

Are you looking for that workplace where you can be part of a fun, energetic, and professional team that loves what they do and contributes to the growth of the company? Are you a natural leader who loves to manage people? Are you hyper-focused and detail oriented? Are you obsessed with exceeding sales goals and delivering a world-class customer experience?  Are you the most outgoing person amongst your friends? Are you genuinely excited about working with kids?  Do you embrace change? If you answered "YES" to all of these questions, we invite you to keep reading! 

KidStrong + Job Description 
At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child’s superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words… We shape them to Win at Life!
We have an immediate need for a high-energy, hyper-organized, incredibly detail-oriented General Manager (GM) who is as obsessed with delighting members as they are with details, documentation and systems. The GM is the leader of the center and will report directly to the Area Developers. This individual would have the inside track to regionally operate the market as we grow. We are looking to have this position filled by April 29, 2025, and we are interviewing now.
What We Expect:

• Ability to work in a fast-paced environment with very minimal direction (YOU are the leader!) while overseeing operational functions and driving sales and memberships.
• Provide leadership to the entire team, lead daily sales efforts, and oversee member relations at the center.
• This critical position must have a solid understanding of sales and operational excellence. 
  • As the lead for the sales function, the General Manager must execute lead generation / marketing strategies to increase sales as well as engage in customer relations with members and parents.
  • The GM must prioritize retention of members.
• This leader must pose a high caliber approach to organization and be a self-motivator that is hungry to meet and exceed goals.
• This is a salaried position with bonuses tied to performance, yet this is not a typical 9-5 job.
• The General Manager must be flexible and adaptable to shift hours to ensure the center runs optimally and leads/ members are communicated with quickly.
• The General manager should be obsessed with learning, growing and developing professionally. 
• This position coaches a few classes too which is a wonderful way to engage with the kids!

General Manager Responsibilities*:

• Create a plan, stick to the plan, manage your team and always communicate proactively to your team and to the Area Developers. Proactive communication and the ability to plan in advance are key success factors in this role!
• Provide excellent leadership and management to create a positive, successful community for staff and members.
  • GM will directly supervise Assistant General Manager, Sales Manager, Lead Coach and Coaches (staff roles are subject to change).
• Manage and exceed center KidStrong sales and operational budgets.
• Oversee all sales processes and systems, specifically the CRM, membership management system, two-way business text messaging system and nationwide communication platform (Slack).
  • If you have experience with HubSpot, Podium or ABC/Glofox, this would be a huge plus but is not required.
• Work closely with the Assistant General Manager, Sales Manager and Lead Coach of the center to ensure that the staff and center operate effectively at all times.
• Build and maintain KidStrong class size through scheduling optimization.
• Model all center activities through self-involvement (leading by example).
• Communicate with coaches regarding all trials and any specifics about prospective members.
• Ensure timely responses and follow-through with all KidStrong corporate headquarters/Area Developer requests and member/lead requests.
• Communicate regularly with the Area Developers and attends all required meetings set forth by the team at headquarters and the ADs.
• Maintain and update social media on a daily basis according to brand rules.
• Execute upon marketing plans and playbooks provided by the headquarters team.
• Develop relationships wi