Principal Architect – Autonomous Operations & Intelligence

Company Overview 

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview

The Principal Architect, Autonomous Operations & Intelligence at Arctiq serves as a key technical pre-sales resource, working closely with Client Directors to identify, qualify, and develop customer opportunities across our entire portfolio. This role requires a broad understanding of all practices (Enterprise Security, Modern Infrastructure, and Platform Engineering) with depth in Platform Engineering disciplines including Developer Experience, DevOps and DevSecOps automation, Infrastructure-as-Code, Observability, APIs, Application Security, Continuous Integration / Continuous Deployment, and Cloud-Native Application Deployment patterns. The ideal candidate will confidently lead technical conversations while knowing when to bring in specialized team members for deeper expertise. The ideal candidate will embrace a culture of continuous learning and technological experimentation, viewing challenges as opportunities for growth while actively exploring and adapting to emerging technologies that expand our collective capabilities.

Responsibilities: 

Identify Customer Needs 

• Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements 

• Facilitate technical conversations to uncover customer needs and desired outcomes 

• Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions 

Develop Industry-Leading Solutions 

• Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes 

• Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio 

• Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs) 

• Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation 

• Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery 

• Effectively design, price, and position managed services to sustain customer operations where appropriate.  Coordinate with Arctiq’s managed services team to ensure alignment on outcomes. 

Ensure Successful Delivery 

• Participate in project kick-off calls to ensure smooth transition from sales to service delivery 

• Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes 

• Build network within the company and bring in specialized team members for deeper expertise as required 

Measure Results 

• Identify and track key success metrics for customer implementations 

• Evaluate project outcomes against customer expectations and business objectives 

• Assess financial outcomes for Arctiq and identify opportunities for improvement 

Provide Thought Leadership 

• Stay current with emerging technologies and industry trends in Platform Engineering 

• Proactively engage with customers to share insights and identify potential value-added services 

• Apply a product mindset to platform solutions, focusing on user experience and continuous improvement 

• Recommend engineering systems and platform orchestration approaches that align with customer maturity leve