Sr. Claims Specialist - Complex Claims

Zurich North America is seeking a skilled and experienced Senior Claims Specialist to join our Complex Liability Claims team. This role is essential in managing complex, high-exposure construction, and litigation claims, while supporting the New York Labor team to ensure claims are handled efficiently and effectively, with a focus on delivering customer-centric service.

 

Work-Life Balance & Flexibility

 

At Zurich North America, we recognize the importance of work-life balance and flexibility in today’s work environment. Our ZNA hybrid work model offers employees the autonomy to perform individual tasks remotely, while encouraging in-person collaboration when meaningful. While this role provides significant flexibility, occasional in-office attendance may be required. The selected candidate will work remotely from anywhere in the U.S., with 20% travel expected within the New York metropolitan area.

 

Key Responsibilities:

 

• Manage complex primary and excess high-exposure litigated general liability claims with an emphasis on litigated construction claims, from inception to resolution.
• Collaborate with your colleagues to drive best practices and optimal claims outcomes.
• Ensure regular communication with clients, brokers, business units, and senior claims management.
• Proactively manage and resolve high-severity injury claims while adhering to Zurich’s best practices.
• Accurately document claims files, capturing and updating relevant data to ensure compliance with industry standards.

Basic Qualifications:

 

• Bachelor's Degree and 8+ years of experience managing litigated general liability claims, including high-severity cases
• Juris Doctor (JD) with 4+ years of experience managing general liability claims, including high-severity cases
• High School Diploma (or equivalent) and 10+ years of experience managing litigated general liability claims, including high-severity cases
• Zurich Certified Insurance Apprentice, with an Associate Degree and 8+ years of experience managing litigated general liability claims, including high-severity cases
• Must obtain and retain required adjuster licenses
• Proficiency with Microsoft Office
• Knowledge of insurance regulations, markets, and products

 

Preferred Qualifications:

 

• SCLA, AIC, CPCU certification or a JD
• 10+ years of experience managing litigated general liability claims, including high-severity cases with an emphasis on construction claims
• Experience with New York Labor Law
• Proven skills in claim evaluation, coverage analysis, and negotiation
• Strong organizational and time management abilities
• Exceptional verbal and written communication skills
• Ability to work both independently and in a collaborative team environment

 

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $83,700.00 - $ 137,100.00.

 

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurich