Vice President, Clinic Operations Care Division

Overview

What you can expect! 

 

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

 

The Vice President, Clinic Operations Care Division will work collaboratively with medical directors, clinical teams, and administrative staff to achieve program goals, enhance patient experience and outcomes, and drive continuous improvement. This position is responsible for leading all aspects of the Care Division (CD) operations, including physical, mobile, and virtual sites of care. Oversight responsibilities will include development of operational processes and workflows for the medical practices, staff resource planning, and the effective use of technology. The incumbent will be a key participant in the strategic planning and goal setting process for the Care Division (CD).

 

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

 

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary.
• Hybrid schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and Vision.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Key Responsibilities

Lead the Care Division's activities and overall operations to achieve program goals. Effectively implement and sustain growth strategies and expansion initiatives.

Establish a work environment and culture for the Care Division that prioritizes a high level of communication, collaboration, teamwork, accountability and excellence.

Oversee the performance of Practice Managers and other direct reports to ensure adherence to organizational standards for quality, operational efficiency, employee engagement and patient experience.

Work collaboratively with the Medical Directors, Chief Medical Officer, Chief Quality Officer and clinical team to develop quality and patient experience goals as well as tactics to achieve clinical quality metrics and patient care expectations. Continuously monitor performance.

Ensure relevant legal and regulatory compliance for all aspects of Care Division operations. Oversee performance of any 3rd party revenue cycle entities.

Oversee the development of an annual budget for the practice(s). Continuously monitor expenses and make operational adjustments as needed to achieve targets.

Maintain superior knowledge of the local healthcare environment and nurture positive relationships with care delivery partners in the community.

Act as primary resource for expertise related to clinic operations, medical practice management, clinical automation, regulatory compliance and health plan requirements. Foster a patient-centric culture.

Foster an operational environment that embraces innovation and creativity to achieve patient care goals. Spearhead the effective implementation of technology and automation within Care Division clinics.

Act as key liaison with both internal departments and external partners to ensure coordinated and integrated patient care. Facilitate communication and cooperation across the program to enhance patient outcomes and operational efficiency.

Qualifications

Education & Requirements 

• Ten (10) years of experience in healthcare leadership in an ambulatory setting
  • Superior leadership experience with proven ability to exercise good judgement and interact effectively with senior management, patients, physicians and staff
  • Experience with HR management, employee relations and teambuilding
  • Experience with process improvement and strategic planning concepts
  • Prior hands-on involvement with medical group management and implementing new practices preferred
  • Experience with non-traditional clinic models such as mobile and virtual preferred
• Bachelor's degree from an accredited institution required
  • Master’s degree from an accredited institution preferred
  • Medical Practice leadership certification (MGMA, AMGA) preferred