Tournament of Kings Showroom Clerk - Excalibur

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: 

Join our vibrant team at Excalibur as a Tournament of Kings Showroom Clerk and play a key role in creating unforgettable guest experiences!  You’ll be responsible for delivering exceptional guest service, exceeding expectations in every interaction, as well as handling cash transactions with accuracy.  Additional responsibilities include assisting with guest inquiries, verifying tickets for entry, and providing service recovery when needed.

Working at Excalibur’s showroom, you’ll enjoy a dynamic, fast-paced environment where every day brings new opportunities to make a positive impact.  Bring your enthusiasm and be part of the excitement at Excalibur!

THE STARTING RATE:  $15.75 / Per Hour

THE DAY-TO-DAY:

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions while providing prompt and courteous service to all guests
• Perform ticket verification prior to entry into venue, following compliance and safety protocols
• Provide knowledgeable and detailed responses to guest questions regarding property facilities, services and event details
• Address and resolve guest complaints within the scope of authority, while providing a positive experience
• Accurately maintain a balanced cash drawer while supporting ticket sales
• Interpret and operate numerous computer and ticketing systems with efficiency
• Answer multi‐line telephones using proper etiquette to assist guests with inquires and ticket sales

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• Must be able to work various shifts, including weekends and all holidays – Box Office Operations range from 11:00 AM – 1:00 AM daily.
• Box Office and Ticketing experience preferred
• Previous guest-facing customer service and cash handling experience preferred

THE PERKS & BENEFITS:

• Free meals in our Excalibur employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11502

Are you ready to JOIN THE SHOW? Apply today!