Restoration Field Technician

Responsive recruiter Replies within 24 hours Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Lead Water and Mold Remediation TechnicianPleasant Hill, CAFull-Time, Non-Exempt Hourly, In-Person
About UsLightspeed Restoration of Pleasant Hill is a NEW community focused, family-owned and operated business in the Pleasant Hill/Concord area. We strive to provide thorough and high-quality remediation services for water, fire, mold, and air quality issues as they arise for customers within the Contra Costa County area. We plan to expand our services to the greater Bay Area over the next several years, and are looking to build a team with employees seeking to develop themselves personally and professionally. If you are looking for a company to join that will give you the opportunity to develop and move up through a new organization, you’ve come to the right place.
Overview of the PositionWe are hiring a Water and Mold Remediation Technician looking for career growth and to make a difference in the Contra Costa community. The main goal of this position is to assist in retaining customers by fulfilling the company’s obligations to deliver water mitigation and restoration services. This position would report to the Operations Manager.
Position Summary/Purpose

Assist in retaining customers by fulfilling the company’s obligations by delivering water mitigation and restoration services.
Primary Duties and Responsibilities

• Effectively perform all water damage mitigation and restoration services the company offers throughout Contra Costa County and occasionally throughout the Bay Area.
• Determine the correct sequence of steps to be taken when delivering the company’s services at the customer’s property.
• Effectively delegate tasks to team members
• Communicate effectively with customers.
• Monitor the progress of jobs and daily tasks to keep them on track and on schedule. 
• Maintain timely and effective communication and flow of information with Supervisors or Managers.
• Assign tasks and lead other technicians through performing daily tasks.
• Perform basic equipment maintenance.
• Inspect completed work.
• Complete the technician’s daily log.
• Complete Work Orders. 
• Complete appropriate restoration documentation.
• Willingness to be on-call as needed during nights and weekends.

Bonus Points:

• Supervisory or leadership experience in past role(s)
• Trade school experience or on-the-job experience in construction, plumbing, or water/fire/mold remediation
• Spanish Language Proficiency 
• Experience working in customer service
• Familiarity with the geography of Contra Costa County
• A desire to work up the ladder and gain leadership and management experience

Performance Competencies

• Oral Communication
  Speaks clearly. Shows respect when addressing customers and coworkers. Able to effectively respond to overwhelmed and stressed-out customers. Adaptable and able to think on his/her feet.
  
  
• Written Communication
  Writes clear and accurate job notes and emails. The individual can read and interpret written information. Uses appropriate vocabulary and grammar.
  
  
• Planning and Organizing
  Plans and organizes work activities considering the nature of the job at hand. Focuses on key priorities. Pays attention to details.
  
  
• Technical
  Is appropriately trained and/or certified and effectively performs all production work within the water mitigation division.
  
  
• Quality
  The individual demonstrates accuracy and thoroughness and monitors his/her work to ensure quality.

Qualifications – Knowledge, Skills, and Abilities

• Education and Experience

High school diploma (or GED).

• Mathematical Skills

Adequate math skills. Ability to apply learned techniques to determine appropriate equipment type and number of units. 

• Computer Skills

Basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. 

• Certificates, Licenses, and Registrations

Active driver's license in good standing
Physical DemandsThe physical demands described below are representative of those that must be met to successfully perform the essential functions of this