Customer Success Implementation Manager

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
Lyra Health is looking for a Customer Success Implementation Manager who will focus on implementing Lyra for new customers and will serve as the main point of contact for all cross-functional communications, questions and issues related to launching a new customer. 
You should: - Be naturally collaborative with strong communication and listening skills- Highly organized and detail-oriented; nothing falls through the cracks with you in charge- Resourceful and a quick learner- Thrive on balancing multiple priorities 
This role will be a great fit for you if you are passionate about making a difference and have an ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions. 

Responsibilities:

• Partner closely with the sales and customer success team members to ensure a seamless handoff of a customer once a contract is signed
• Ensure launch readiness by managing, executing and troubleshooting technical operations required to successfully launch Lyra’s benefit to clients
• Create, maintain and improve on our tools, systems and documentation related to launch technical operations and overall readiness
• Partner with Customer Success to track overall launch readiness, drive to deadlines and evaluate launch success
• Serve as the main point of contact for all cross-functional communications, questions and issues related to launch technical operations and liaise cross-functionally to resolve issues
• Collaborate with cross-functional teams such as Engineering, Customer Success, Business Operations, etc. to identify process improvement opportunities and build and refine launch processes, tools and systems
• Lead customer-facing calls to successfully execute on-time launches
• Complete other special projects as needed

Qualifications:

• 5+ years of work experience in a high-growth, fast paced environment; experience in an Implementation, Operations or Customer Success role preferred 
• Experience in employer-sponsored health benefits space
• Passion for mental health and changing the healthcare landscape
• Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
• Ability to prioritize and balance multiple projects simultaneously
• Experience with Salesforce and Tableau preferred

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law.