Incident Manager/ODP Certified Investigator

Description

Location: Sewickley 15143 

Schedule: 7:30a-4:00p Monday - Friday.

Verland is hiring Exceptional People to provide Compassionate Care as an Incident Manager/ODP Certified Investigator at the Sewickley ICF Campus. Our Mission is that "We believe that every person deserves a safe, enriching, and stable environment in which to thrive with dignity and respect. Our mission is to provide individualized, innovative care and ongoing support for people in our community with complex physical and intellectual challenges. "

Verland's Vision is simple "To lead the way in transformative care, for those with complex needs, allowing all individuals the power to live a life of dignity and contribute to our society to the full extent of their abilities."*PA ODP Investigator Certification is required for this position.

The Incident Manager/CI  is responsible for the overall management of Verland’s Incident Management (IM) Program in accordance with laws, government and industry regulations, and agency practices.  Maintains oversight and provides education and guidance to employees regarding incident management processes and investigations. Oversees IM administrative reviews and quality assurance peer reviews to ensure processes meet regulatory standards. Tracks and reviews incident data. Implements performance improvement standards when necessary.  Monitors and reviews industry regulations for changes and adjusts policy and procedures accordingly.  This is a salaried, exempt position.

Incident Manager/CI responsibilities: 

• Must have PA-Office of Development Program (ODP) Certified Investigator certificate 
• Promotes the health, safety, rights, and well-being of the Individuals receiving services and seeks to enhance their dignity by the elimination of recurring and/or preventable incidents.
• Responsible for completing investigations including but not limited to securing of evidence, obtaining witness statements and interviews, retrieving information from electronic surveillance, reviewing staff schedules, compiling information from agency’s Electronic Health Record (EHR), and developing a chronological summary of factual finding from occurrence to closure.
• Complies with required incident management reporting timeframes; ensuring incidents are filed, finalized and/or extended according to the timelines set forth by regulatory and agency standards.
• Maintains knowledge of incident management regulations (federal, state, and regional), manuals, bulletins, other published protocols, guidance and reference materials, and the state reporting systems. Communicates changes and develops and revises policy and/or procedures accordingly.
• Provides orientation and training to staff to enable them to respond to, report and, where possible, prevent incidents. Provides ongoing training on the recognition and reporting of abuse and neglect incidents. Assists in the training new Incident Management staff.
• Assist with obtaining documentation for corrective actions for all certified investigations with respective department managers and ensures completion of corrective actions within required timeframes. Ensures completion of certified investigation hard copy files maintained on-site.
• Engages in quarterly Certified Investigations Peer Reviews to build systemic capacity and enhance the quality of certified investigations.
• Tracks monthly and quarterly incident data and uses trend analyses to identify systemic issues. Tracks medication errors trends and reviews monthly status update. Collaborates on completing the supporting documentation on file.
• Attends daily morning huddles to discuss relevant incidents and seek status update. Attends plan update meetings on individuals involved in incidents as needed. 
• Must be able to maintain a flexible work schedule as required by certified investigation situational needs. Be on the Incident on-call schedule on rotation basis, including the weekends.
• Collaborates closely with the Risk Manager regarding Incident Management.
•  Perform other related duties, as assigned.

Benefits

• Minimum of 24 hours worked and employees enjoy a comprehensive benefits package:
• Health (UPMC), Dental (Delta Dental) and Vision Insurances
• Healthcare Flexible Spending Account (HSA)
• Dependent Care Flexible Spending Account
• 403B – Traditional and Roth with Company Match
• Tuition Reimbursement
• 8 Paid Holidays

Requirements

• Must maintain current PA Office of Developmental Programs (ODP) Investigator certification.
• Must have a thorough understanding of all I