End User Technology Senior Manager

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The End User Technology Senior Manager, is responsible for overseeing technology roadmap, lifecycle management, service development, and delivery performance of Smith+Nephew's End User Technology services. This role ensures the effective design, delivery, and support of modern digital workplace technologies used by Smith+Nephew employees.

What will you be doing?

• Oversee the delivery of IT services throughout the service lifecycle within agreed service levels. Identify service vendors, establish services, and manage vendor performance.

• Ensure the availability, reliability, maintainability, outage serviceability, and continuity of the End User Technology platform

• Plan, direct, and coordinate the efforts of suppliers’ operations teams to manage and maintain BAU service, program portfolio, and the provision of the Collaboration platform.

• Implement and adhere to security standards as set and established collaboratively with Information Security.

• Ensure ongoing architectural integrity of the service throughout its lifecycle.

• Ensure that all IT Service Management processes, Service Level Agreements, and Underpinning Contracts are appropriate for the agreed service level targets.

• Focus on enhancing the digital employee experience by ensuring seamless access to modern digital workplace technologies and tools that support productivity and collaboration.

What will you need to be successful?

• Degree in computer science/information technology or equivalent experience

• 7+ years of IT work experience, with at least 5 years of service and delivery management experience in global and complex environments

• Deep understanding of End User Technology Services and Digital Workplace

• Communication and negotiation skills

• Knowledge and hands-on experience with Modern Digital Workplace concepts and technologies, Zero Trust concept, and Intune/Endpoint Configuration Manager technologies

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.    

Inclusion, Diversity and Equity: committed to welcoming, celebrating and thriving on diversity, learn more about our Employee Inclusion Groups on our website 

Your Future: annual bonus, life insurance, company stock saving plan 

Work/Life Balance: paid volunteering hours, flexible approach 

Your Wellbeing: private health care with dental care package, multisport card/my benefit platform 

Flexibility: possibility of working in hybrid model 

Training: hands-on, team-customized, subsidies for language classes, certifications and postgraduate studies 

Extra Perks: referral bonus, recognition program, mentoring program 

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